Apac Domain Manager

ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and sustainable performance while keeping a strong focus on customer centricity. This Organization is striving for excellence, adopting the Best in Class models to deliver value through simplification and standardization of processes, while adhering to Internal controls and compliance requirements.

Act as local solution integrator for global product deployment:

- Key Liaison between the Business and the overall Digital & IT Organization for the Support Functions Domain in APAC
- Define / Consolidate the strategy for the business domain, in collaboaration with Global & APAC product managers and business owners
- Manage the budget for the domain, in collaboration with APAC & Global Product managers
- Contribute to Value realization tracking and overall customer satisfaction on the Products

**How will you CONTRIBUTE and GROW?**:
**Domain/Function Customer Relationship Management**
- Key Liaison between the Business and the overall Digital & IT Organization for Support Functions Domain
- Establish the overall vision for the alignment of organisation's and stakeholders' objectives, cocreating shared goals and strategic initiatives with senior stakeholders in the domain/function
- Gather new IT requirements from the domain and act as an advocate in assisting the business at domain level to navigate through the Digital & IT processes while anticipating their needs/expectations
- Act as a first point of contact for customer escalations and coordinate with all the relevant teams to ensure customer escalations are addressed in a timely manner

**Domain/Function IT Costs & Budget**
- Responsible for the preparation of the budget for the Functions Domain and continuously monitor and control OPEX and CAPEX costs.

**Domain/Function IT Portfolio management**

Portfolio Management for projects / demands raised within the allocated domain:

- Consolidation, prioritisation, tracking and reporting of the domain strategic initiatives with key Business & IT stakeholders
- Contribution to the Value realisation tracking

This includes the gatekeeping of the intake process (i.e. ensuring adherence to the agreed governance), and the management of escalations from/to Business to ensure progress of the portfolio in line with agreed strategy.

**Domain Performance monitoring & Improvement plan**

Monitor the performance of Digital Products within the domain, supporting Product managers in defining Performance improvement plans:

- Identification of recurring incidents / incident patterns
- Facilitate key user training in case of knowledge gaps
- Drives continuous improvement within the domain

**Local Solution integrator**

Supporting Global teams in the local implementation and deployment of global solutions, including:

- Key contact for Global teams to navigate the APAC context (processes, stakeholders, support model)
- Coordination with APAC Product teams for local adaptations of global solutions and integration within existing APAC ecosystem
- Integration of global products into the APAC service catalogue

**Are you a MATCH?**:

- 8 years of IT & business work experience with a broad range of exposure to various technical environments & business segments. Experience in managing and/or influencing teams
- Good business process knowledge (preferably in Finance, Procurement and other support functions) with a strong ability to analyse the business, its data to standardise/industrialise business processes.
- Good communication skills to influence multiple levels of management
- Team player
- Operational management

**What We Offer**:

- Hybrid work arrangement
- Office location (1Powerhouse) is accessible via MRT (Bandar Utama station)
- Highly engaged and empowered work culture
- Dynamic multinational team of more than 14 nationalities
- Continuous learning & development

**We take care of our employees**:

- Medical card coverage for self and dependents (outpatient and inpatient)
- Extended health & flexi benefits coverage (Child's specialist claim, Pap Smear, Mammogram, Self Relaxation Expenses, Fur Benefits etc.)
- Monthly NICE Program activities for team bonding and well-being lifestyles

**About Air Liquide**

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

**Our Differences make our Performance**

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