Director, Penang Rssc

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Job Req Number: 96854
Time Type: Full Time

**Purpose of the Position**

This position holds full accountability for the strategic and operational leadership of the Regional Finance Shared Services Centre across the APAC region. This role is responsible for managing a high-performing team to ensure the timely and accurate delivery of services in accordance with established Service Level Agreements (SLAs). The position also plays a critical role in driving process standardization, digital transformation, and continuous improvement to meet evolving business needs and optimize end-to-end finance operations.

**Detailed Responsibilities**:

- Accountable for the overall financial and operational performance of the Regional Shared Service Centre, ensuring alignment with business goals and service excellence.
- Partners with the Vice President of Asia Pacific, Cluster and Country CFOs, and Regional Finance teams to shape and execute business service strategies and operating models that support long-term growth.
- Engages stakeholders to identify opportunities for service innovation and continuous improvement, leading the development and execution of service roadmaps.
- Ensures all SSC operations reflect the company’s mission, values, and ethical standards, maintaining full compliance with corporate policies and regulatory requirements.
- Strengthens the SSC’s external reputation, positioning it as an employer of choice and a strategic asset within the industry.
- Leads risk management efforts within the SSC, collaborating with global process owners to proactively identify and mitigate operational and compliance risks.
- Drives global alignment by working closely with SSC leadership across regions to harmonize processes, share best practices, and support enterprise-wide initiatives.

**Leadership**:

- Leads and empowers direct reports, fostering high-quality decision-making, service excellence, and cross-border collaboration with global management teams.
- Cultivates a motivating and supportive work environment, aligning teams around business priorities and shared goals.
- Promotes open dialogue and inclusive collaboration, ensuring diverse perspectives and best practices shape innovative business solutions that meet stakeholder expectations.
- Drives a disciplined culture of performance, regularly evaluating operational outcomes and reporting SSC performance to the key stakeholders.
- Champions strategic initiatives, sponsoring organizational projects and ensuring timely, effective implementation.

**Stakeholder Management**:

- Delivers consistent, high-quality services that exceed business partner expectations and reinforce the SSC’s value proposition.
- Leads proactive communication and change management efforts across the SSC and with key stakeholders to ensure alignment and transparency.
- Defines and monitors performance metrics to drive operational excellence and ensure the SSC operates at peak efficiency.
- Builds and sustains collaborative relationships across countries, affiliates, and Finance functions—fostering trust, accountability, and shared success.
- Serves as the primary escalation point for client concerns, resolving issues effectively before senior leadership intervention is required.

**People Management**:

- Leads the development and execution of a comprehensive people strategy, including organizational design, talent development, and a culture of engagement aligned with SSC objectives.
- Oversees staffing and workforce planning, actively participating in recruitment, onboarding, training, and career development to build a high-performing, future-ready team.
- Sets clear goals and performance expectations at the leadership level, fostering accountability and driving results across the SSC.
- Implements robust succession planning frameworks to ensure leadership continuity and capability growth within the SSC.
- Cultivates a positive and inclusive work environment that enhances employee engagement, retention, and performance.

**Experience & Qualifications**
- Possesses foundational knowledge of freight forwarding and logistics, with an understanding of key industry drivers and operational dynamics.
- Demonstrates a strong grasp of shared service centre (SSC) models and end-to-end finance processes, enabling effective service delivery and optimization.
- Brings a high level of financial control orientation, with a proactive mindset to challenge existing norms and continuously enhance corporate standards and governance frameworks.
- Bachelor’s degree in accounting, Finance, or related field; CPA, ACCA, or equivalent certification preferred.
- Minimum 12-15 years of progressive finance experience, with at least 5 years in a leadership role within a shared service or multinational environment.
- Strong knowledg