Customer Relations Executive
7 days ago
Responsibilities:
To assist the CR Team Lead in day-to-day activities of customer relations i.e. appointments, complaints, etc. to ensure smooth operations of service centre which include but not limited to the following:
- Handling customer enquiry through inbound call and outbound call with Accordia System Management
- Handling customer enquiry through Honda Malaysia Apps such as Hondatouch and AWPS
- Responsible in ordering parts and appointment booking for product updates by Honda Malaysia
- Responsible in follow up customers enquiry with other Departments i.e. Aftersales, Parts, Insurance and Sales
- Responsible in generating data for Monthly Service Reminder
- Responsible in generating data for Daily Appointment Reminder
- Responsible in post service followup
- Other ad hoc duties as assigned as and when required
**Requirements**:
- At least 1 year of relevant working experience in the related field.
- Strong communication skills and the ability to communicate in a confident and convincing manner are important prerequisites
- Positive working attitude, result driven, meticulous, must be well organized and follow up skills, able to supply within a deadline and to work independently in a fast paced environment.
- Self-motivated, result oriented, a fast learner and a good team player
- Good command of spoken and written Bahasa Melayu and English language.
- Computer literate and proficient in Microsoft Office and Google Office Applications.
Pay: RM1,700.00 - RM2,300.00 per month
Schedule:
- Day shift
Supplemental Pay:
- Overtime pay
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