Know Your Customer

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

**How will you make an impact in this role?**

This position is accountable for Merchants, Commercial (Cardmember, Legal Entity, Small Business) and Consumers KYC processes for Australia, New Zealand, Hong Kong and Singapore markets.

The KYC team functions as a partner to ensure that the company remains compliant to the local markets’ AML/CFT regulations from a Control and Compliance perspective.

**Responsibilities**:

- Perform verification and screening activities from Amex global internal systems, repositories, globally approved 3rd-party systems and any valid public searches to complete KYC requirements.
- Ensure strict adherence to our policies & procedures in relation to resolving customer requests to ensure customer information is up to date in our system of records
- Ensure consistent quality of service to customers through efficiency and quality standards while remaining compliant
- Provide thorough analysis on KYC requirements to Management and Compliance, ensuring all necessary approvals are obtained and properly archived in internal repositories
- Assist in KYC-related queries from internal stakeholders (GMS, GCS, GCSG, MCO) and function as a vital partner to ensure quality support are provided in a timely manner
- Take ownership of all KYC-related matters for customers with complex structures as a part of personal portfolio, on top of the day-to-day KYC reviews.
- Able to translate complex KYC information to a variety of audiences (both internally and externally)
- Identify AML/CFT concerns while performing KYC review, and escalate them to Compliance/Management where necessary
- Process requests in an accurate and timely manner, meeting agreed turn-around deadlines
- Identify and execute process enhancement/improvement with the operating procedures and workflow
- Support action plans to maintain a positive and effective work environmentMeet minimum requirement of metrics assigned by the business

**Requirements**:

- Strong knowledge of KYC/AML regulations or relevant experience will be an added advantage.
- Good communication skills in English (both written and spoken). Proficiency in Mandarin and Cantonese will be an added advantage.
- Analytical with strong attention to detail and problem-solving skills
- Committed to providing excellent customer experience while balancing quality in area of work
- Ability to work independently with mínimal direct supervision
- Experience in external credit bureau reports will be an added advantage

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid or onsite arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities