Level 1.5 Technical Support Technician

3 days ago

Semenyih, Malaysia Nexevo Solutions Sdn Bhd Full time

Are you more than just a password reset expert? We're looking for a **Level 1.5 Technical Support Technician,**someone who can go beyond the basics to troubleshoot deeper technical issues, support user environments, and assist in maintaining IT systems. If you're ready to step up from L1 and grow your career, this is the perfect next move.

**What You’ll Be Doing**:

- Provide frontline and advanced desktop support to internal users and clients
- Handle hardware, software, and basic network troubleshooting
- Support cloud-based systems such as Microsoft 365, Google Workspace, etc.
- Perform basic Active Directory tasks (user account creation, group permissions, etc.)
- Assist with routine server checks, patching schedules, and documentation updates
- Escalate complex incidents to L2/L3 teams with clear handover notes
- Maintain accurate records of all support interactions and resolutions in the ticketing system
- Work closely with Level 2 team on projects and deployments

**Your Skills & Experience**:

- 1-2 years of experience in IT support or helpdesk roles
- Strong troubleshooting ability across Windows 10/11, Office 365, and standard business apps
- Working knowledge of Active Directory, DNS/DHCP, and basic networking concepts
- Experience supporting remote users via RDP, VPN, or remote desktop tools
- Excellent communication skills with a proactive, solution-oriented mindset
- Familiarity with ITIL processes and ticketing systems (e.g., Zendesk, ConnectWise, Freshservice)
- Bonus: Exposure to MDM tools, cloud platforms (Azure, AWS), or scripting (PowerShell)

Why Work With Us?
- A chance to bridge into L2 and Systems Administration roles
- Exposure to a wide range of technologies in a dynamic environment
- Supportive team culture with continuous learning and mentoring
- Competitive salary and benefits
- Fast-growing company with real career progression opportunities

**Benefits**:

- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

**Experience**:

- IT support: 3 years (required)
- MSP: 3 years (required)
- Network engineering: 3 years (preferred)
- Language:

- English (required)

Work Location: In person

Pay: RM2,500.00 - RM5,000.00 per month

Work Location: In person

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