Retail Executive

2 days ago

Bangsar, Malaysia MPH Bookstores Full time

As a Retail Executive, youwill be responsible for ensuring smooth daily operations within the bookstoreand delivering top-notch customer service. You will play a crucial role indriving sales, managing inventory, and creating an engaging shopping experiencefor our customers.

Key Responsibilities:

- Plan daily sales, department targets and monitor the progress regularly.
- Monitor and control outlet’s expenses, ensure fast product replenishment and /or returning unproductive products.
- Frequent housekeeping, ensure that all products are displayed at the right locations, and prominently display promotional items.
- Provide good customer service, including answering questions about products, and recommending additional titles based on customers’ interests.
- Handling customers’ complaints in a professional manner.
- Support the marketing team with in-store promotions, social media updates, and customer outreach.
- Supervise or be involved directly in outlet’s day-to-day operational duties including cashiering, sales checking, cash banking, stock receiving and processing, and outlet maintenance and cleanliness.

Qualifications:

- Diploma in Retail or Business Management or any related field.
- Prior experience in books (especially non-fiction) or similar industry is preferred.
- Strong communication and interpersonal skills.
- Ability to multi-task and work in a fast-paced environment.
- Good computer skills.
- Willingness to work on shifts (day, evening, or night shifts) and availability to work overtime as and when needed.
- Enthusiasm for books and literature will be an added advantage.

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