Customer Service Associate

3 days ago

Klang, Malaysia Lifework HR Services Sdn Bhd Full time

**About Our Client**: Our client is a leading solutions provider in freight forwarding and shipping with more than 14 years of experience. Backed by a solid management team with years of experience in the field, as well as a comprehensive network of carefully selected global agents, our client is committed to delivering excellence that meets and exceeds clients’ needs in all aspects. Over the years, Our client has steadily forged a reputation of uncompromising quality, reliability and value-added services trusted by some of the industry’s leading corporations. Our client provides a full range of freight and logistics services targeting end-to-end needs including Customer Brokerage, Air Cargo Service, FCL Services, Warehouse & Packing, Trucking, Clearance Service, Marine Insurance Brokerage and LCL Consolidation (Domestic & International). **Highlight**: - Annual Bonus - Company Trip - Medical Insurance - Career Development **Key Responsibilities includes**: - Arranging & overseeing export and import shipment - Arrange local and overseas transportation (Sea & Air) - Handle correspondence with local or overseas agents - Liaise with carriers/shipping agent to ensure shipment is delivered on time - Provide shipment quotes for customers and set up shipments as required by customers. - To liaise with customers for any inquiry/ Provide forwarding/ logistics solutions to customers - Coordinating with operation team and plan for import & export materials - Daily co-ordination of operation and customer booking - Help manage current customer accounts. - Deal with a high volume of inbound and outbound phone calls. - Maintain relationships with carriers and customers. - Solve customer and carrier problems and help resolve issues. - Provide shipment quotes for customers and set up shipments as required by customers. **About you**: - Possess at least a Higher Secondary/STPM/"A" Level/Pre-U, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, any field. - Must be willing to work in Bandar Botanic Capital, Klang. - Minimum 1 year of related experience in freight forwarding / shipping or related fields. - Fresh graduates/Entry level applicants are encouraged to apply. - Familiar with computer literacy and competent Microsoft excel - You're consider yourself an enthusiastic team player & high energy professional. - You have strong problem solving & planning/coordinating skills with sharp attention to detail. - You're having responsibility to own tasks and good communicator. **Job Type**: Permanent **Salary**: RM1,800.00 - RM2,800.00 per month **Benefits**: - Health insurance - Maternity leave - Opportunities for promotion - Professional development Schedule: - Day shift Supplemental Pay: - Yearly bonus Ability to commute/relocate: - Klang: Reliably commute or planning to relocate before starting work (required) **Education**: - STM/STPM (preferred) **Experience**: - Customer Care Specialist: 1 year (preferred) **Language**: - Mandarin (preferred) - Bahasa (preferred)

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