Order Fulfillment Executive
18 hours ago
Provide excellent customer service to our external customers
- Receive, prioritize, and process customer orders
- Schedule and release orders for shipment according to internal policy and customer requirements with SAP
- Facilitate interaction between customers and internal stakeholders eg sales offices, dealers, Special Orders teams and manufacturing facilities across APAC
- Verify and maintain records and documentation on incoming or outgoing shipping documents eg. packing list, Bill of Lading (BL), shipping permit etc
- Investigates and resolves complex customer enquiry
- Manage post-sales quality and warranty issues
- Participate in system migration and any ad-hoc project as required
**Requirements**:
Must-have:
- Experience in preparing full import and export shipping documents. Familiar with different Incoterms.
- Proficiency in writing and speaking in English
- Sound judgement in processing and evaluating Information to determine compliance with standards
- Comfortable to be on stand-by during Malaysia public holidays to avoid business disruption
Preferred:
Exposure in similar Business Services, Forwarding company or Shipping industry is a huge plus point
- Good planning, organizing and prioritizing works
- Establish and maintain relationship with internal and external stakeholders
- Experience working on shipping terms with SEA customers
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