Remote Customer Service Executive

3 days ago


Kuala Lumpur, Malaysia Empire Code Full time

**Remote Customer Service Executive**

**Empire Code Education Centre**

**Malaysia**

**RM 2,000.00 to 3,000.00**

*
To provide excellent customer service on the school’s WhatsApp hotline, and answer parent queries. This involves the coordination of class bookings for 2 enrichment centres based in Singapore.
*
*
- To manage the School’s WhatsApp hotline and respond to Parent queries.
- Communicate with multiple parties to coordinate bookings and queries, this includes Parents, Teachers and Receptionists.
- To update the class bookings on Google Calendar when changes have been made to a child’s schedule.
- Able to handle Parents and new inquiries comfortably
- Provide strong operational and administrative support to Parents, and Teachers
- Generate invoices and assist in account matters.

*
*
Your Requirements:

- Excellent written and verbal communication skills, must be proficient in English.
- Tech-Savvy, good digital literacy is a Must
- Keen to learn about Learning Management and Customer Management Systems.
- Friendly, tactful personality with excellent interpersonal skills
- Excellent team player
- High level of organisational skills, and meticulous, in order to ensure that bookings are handled correctly and that Parent queries are attended to in a timely manner.
- Must possess own laptop with good wifi as this is a remote working position.

Work hours & days: 9am to 6pm on weekdays; 8.30 to 5.30pm on weekends.
- 5-day work week. 3 weekdays and weekends;
- Permanent Part-time positions with 2 to 4 work days per week, with capacity to commit on weekends is also available.

Additional Information

Career Level-Junior Executive

Years of Experience
- 1 year

Job Specializations

Education/Training, Education
*
*
Company Overview

Empire Code was founded in 2016 as a coding education centre. We have expanded since within the tech industry and now comprise of Empire Code Education for computer science training, Empire Code Launchpad for software development, and Empire Code Loves Back our social enterprise. Empire Code Education is a Singapore Ministry of Education (MOE) approved private school, with teachers holding MOE approvals and Microsoft Minecraft education certifications to teach in local and private schools.
*

**Job Types**: Full-time, Permanent

**Salary**: RM2,000.00 - RM3,000.00 per month

Schedule:

- Flexible hours



  • Kuala Lumpur, Malaysia Remote Jobs Asia Full time

    Our client hiring for this role is a leading influencer marketing agency in Singapore. They are seeking a **full-time Finance & Admin Manager (remote role) **to join their team. **Key Duties and Responsibilities** **A. Financial Management** - Take ownership of the day-to-day running of the finance function. - Prepare monthly management accounts for senior...


  • Kuala Lumpur, Malaysia Ksisters Full time

    **Requirements**: - **You will work from home remotely to support Ksisters Singapore business**online customer service. - Who is familiar with **Zendesk** and **Shopif**y will be a big plus. - Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry. - Assist customers with after-sales service...


  • Kuala Lumpur, Malaysia Taiwanmania.com International Travel Service Co., Ltd. Full time

    **About KKday** KKday is accelerating the world’s transition to the brand new travel experience. As the largest travel-experience platform in Asia, KKday is committed to integrating and developing an one-stop platform to meet all travellers’ needs. KKday has curated more than 300,000 unique experiences and activities in over 92 countries and 550 cities...


  • Kuala Lumpur, Malaysia inCall Systems Pte Ltd Full time

    Mastery of both oral and written of Mandarin and English is essential. - Excellent written & oral communication skills are required. - Customer Service experience in contact center experience will be an advantage. - High level of professionalism. - Ability to work independently. - As this is a remote position with adaptable timing, it highlights the...


  • Kuala Lumpur, Malaysia 5CA Full time

    **Impact** You will lead multiple CS teams to ensure upkeep and improvement of SLA, supporting our people in their daily activities and optimizing results. **Job** We are looking for an experienced Operations Manager to take on the day-to-day Customer Service operations for one of our clients. You manage established CS teams and expand where needed. You...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Remote Jobs Asia Full time

    The Role: Our client is an award winning and leading influencer marketing agency based in Singapore. They are seeking a full-time Content & Community Curator to work remotely from Malaysia.The successful candidate will be responsible for contributing to the development, planning, and execution of influencer marketing campaigns. This role requires a unique...


  • Kuala Lumpur, Malaysia Deemples Golf Full time

    **About Deemples** The Deemples team is lean and independent. Our 5 person team works remotely across the Kuala Lumpur area, connected by tools that keep workflow progress and communications fluid, building and marketing great technology that improves the golfing experience for both golfers and golf clubs. Ready for the challenge? **As a Customer...


  • Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full time

    We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider based in Selangor, where innovation meets excellence. As we continue our rapid expansion, we are on the lookout for passionate and driven individuals to join our team as** Telemarketing Executives**, delivering exceptional service and driving sales performance for our clients...


  • Kuala Lumpur, Malaysia NR Service Consultancy Full time

    JOB REQUIREMENT - Working experience and knowledge as a customer service. - STPM / Diploma and above. - Retiree are welcomed - Talk active - Can Start Immediately JOB RESPONSIBILITIES - Maintain excellent relationships with customers - Promote our mobile apps - Develops service procedures, policies and standards - Set a clear mission and deplay strategies...


  • Kuala Lumpur, Malaysia E&C Consulting Limited Full time

    We are currently seeking a dedicated and detail-oriented Customer Service Virtual Assistant to join our team. As a Customer Service Virtual Assistant, you will be responsible for providing excellent customer support primarily through Facebook and WhatsApp channels. **Responsibilities**: - Handle customer inquiries and provide accurate and timely responses...