Customer Service Executive Shuttle Service to

3 days ago

Ara Damansara, Malaysia Times Consult Full time

Responsible for providing customer service supports for customers and managing escalations as per the below requirements:
**Responsibilities**:

- The ability to work efficiently in a fast-paced, high-volume environment.
- Answer a high volume of inquiries and meet designated service level thresholds determined by the Company.
- Provide information on our products and service; demonstrate our commitment to Customer Service.
- Maintain a high level of confidentiality in regard to customer billing and credit card information.
- Diffuse difficult customer situations.
- Must be able to organize and prioritize workload.
- Interact positively with co-workers.
- Good attendance mandatory.
- Be customer-oriented and understand the value of offering excellent service to exceed customers' expectations.
- Ability to multi-task and to quickly acquire extensive product knowledge.

**Requirement**:

- social media
- (inbound/outbound)
- Averagely 80% voice, chat 15%, and outbound 5%
- Must be a self-starter, exercise independent judgment, and make sound decisions.
- Attention to detail and follow through are critical.
- Must possess outstanding verbal and written communication skills / PC skills and Internet.
- familiarity.
- Demonstrate computer systems proficiency in a Microsoft and Internet based.
- Basic operating knowledge in Word, Excel, Outlook, and Internet Explorer.
- Ability to type 40 wpm.
- Must be fluent in English

**Job Type**: Contract
Contract length: 24 months

**Salary**: From RM2,000.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Language**:

- Mandarin (preferred)

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