Revenue Manager

,**Revenue Manager**

Responsible for the full range of operation executive's activities in Revenue and e-commerce platforms/OTA /Channel Managers.

**Key roles & responsibilities**
- Responsible for managing online sales and expense budgets. Measure and report performance against goals - KPI, ROI, and Profitability.
- Drive business process changes to increase revenue awareness. Work with internal stakeholders to support the e-commerce revenue and experience for the brands. and work closely with third-party business partners to maximize resources, enhance site presence and ensure business targets are achieved.
- Ensure timely review, closing, and preparation of all monthly, quarterly, and yearly AR reports.
- To generate report and profitability analytics and facilitate reviews with operations
- Ensure effective internal controls and undertake an operational review
- Continuous process improvement in increasing revenue.
- Provide a periodic dynamic forecast of expected results, variances, and budget comparisons
- Analyze overall monthly hotel performance and provide a summary report with recommendations to improve long-term strategies.
- Able to develop and maintain business relationships with third-party distribution partners. Work on online promotions and social media strategies. Ensure all aspects of platform content and info are accurate and updated
- Articulates revenue management strategies, ways to execute those strategies, and expected results
- Works effectively as a member of the management team

**Requirements**:

- At least 2-4 years’ strong experience in finance or operations background in the hotel line.
- Knowledgeable of hotel technology including RMS, CRM, PMS, CRS, and distribution channels (OTA, metasearch, GDS, channel managers, etc.)
- Good knowledge of Microsoft Excel (pivot table)
- Able to communicate fluently in English
- Responsible for the full range of operation executive's activities in e-commerce platforms.
- Work with internal stakeholders to support the e-commerce revenue and experience for the brands.
- Work closely with third-party business partners to maximize resources, enhance site presence, and ensure business targets are achieved.
- Work on online promotions and social media strategies. Ensure all aspects of platform content and info are accurate and updated.
- Familiar with our products to resolve inquiries and complaints
- Keeping records of guests' interactions, transactions, comments, and complaints. Compile and create reports on overall guest satisfaction.
- Analyze data to monitor the performance of social media channels and identify trends.
- Take part in scheduled internal weekly meetings & brainstorming, preparing in advance to share relevant and beneficial information.
- Responsible for managing online sales and expense budgets. Measure and report performance against goals - KPI, ROI, and Profitability (Exclusive Commission)
- Keep track and provide the market analysis (sales performance, competitors, pricing, activities, consumer feedback, and key learning) with onward action plans.
- The Successful Applicant
- At least 2 years of experience in Revenue and exposure in E-commerce sales/platform management
- Experienced in handling principal accounts on online platforms will be a great advantage.
- Demonstrate strong analytical skills and proficiency in Microsoft Office
- Self-motivated and able to work independently to achieve the sales target given.
- Possess a strong sense of urgency, able to prioritize and meet deadlines, and able to work beyond contractual work hours when required.

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM4,000.00 per month

Schedule:

- Day shift

Expected Start Date: 01/05/2025