Branch Manager

**PRIMARY OBJECTIVE (S)**: To lead the management and operational matters for branch office. To assist in identifying potential new business for the company, get buy in from IGS management to target specific businesses to lobby for contracts, arrange meetings between potential clients and IGS Management team, identify and attend viable networking events.

**Responsibilities**:
1. Security Operations Management:

- Oversee and manage security projects across various locations, ensuring alignment with company goals and compliance with local regulations.
- Be accountable for the success, quality, and timeliness of all special security projects and operations, ensuring that all tasks meet company standards.
- Conduct investigations as required, ensuring adherence to legal and organizational protocols.

2. Stakeholder and Relationship Management:

- Develop and maintain strong relationships with local law enforcement, government agencies, and key contacts for seamless coordination on special security operations.
- Foster positive relationships with IGS clients, ensuring their needs are met and exceeded in the delivery of security services.
- Liaise with relevant Malaysian ministries and enforcement agencies for licensing, regulatory compliance, and other government-related matters on behalf of IGS.

3. Business and Financial Management:

- Develop and implement business strategies, forecasts, and financial plans to ensure the profitability and growth of branch operations.
- Manage operational budgets, ensuring that resources are efficiently allocated to meet security service goals.
- Present business development strategies, financial forecasts, and performance metrics to the Executive Management Team.

4. Leadership and Staff Management:

- Lead and manage a team of security personnel, ensuring a positive working environment that promotes productivity, team collaboration, and customer satisfaction.
- Identify and address staff development needs, conduct training, and ensure adherence to safety and security protocols.

5. Business Development and Networking:

- Identify and explore business development opportunities, particularly by identifying potential new clients through networking events, market analysis, and competitor assessments.
- Conduct background checks on potential clients, evaluating their existing security solutions, and determining opportunities for IGS to offer more efficient or cost-effective services.
- Maintain a record of competitors' services, products, and market movements to anticipate trends and stay competitive in the industry.

6. Security Standards and Continuous Improvement:

- Develop and refine security policies, procedures, and operational standards, ensuring they meet industry best practices and align with company objectives.
- Implement mechanisms to monitor and evaluate the effectiveness of security services and identify opportunities for improvement.
- Regularly report findings and provide recommendations to senior management (SMO/COO) on improving security service quality, operational efficiency, and customer satisfaction.

7. Strategic Planning and Execution:

- Work closely with the management team to develop long-term business strategies that align with IGS' overall goals and vision.
- Contribute to the company's overall strategy by identifying operational bottlenecks, risks, and opportunities in security service delivery.

**Key Skills & Competencies:

- **Leadership and People Management**: Ability to lead diverse teams, foster positive relationships, and motivate staff to meet objectives.
- **Relationship Management**: Strong interpersonal and communication skills to manage relationships with clients, government agencies, and local authorities.
- **Business Acumen**: Strong understanding of financial management, forecasting, and business strategy.
- **Security Expertise**: Extensive knowledge of security operations, protocols, and best practices in both the private and public sectors.
- **Strategic Thinking**: Ability to think strategically and identify opportunities for growth and improvement in service delivery.
- **Networking & Market Awareness**: Skilled at identifying new business opportunities and understanding competitive dynamics in the security sector.

**Job Type**: Full-time

**Salary**: RM3,500.00 - RM4000.00 per month

**Benefits**:

- Flexible schedule
- Parking Claimable
- Panel Clinic
- Health insurance

**Job Types**: Full-time, Permanent

Pay: RM3,500.00 - RM4,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Free parking
- Health insurance
- Parental leave
- Professional development

Schedule:

- Day shift
- Monday to Friday
- On call

Supplemental Pay:

- Commission pay
- Performance bonus

**Experience**:

- Security Industry: 3 years (preferred)

Expected Start Date: 11/25/2024