Business Lead for Swift Digital Channels Workflow, Data and Integration

ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value - across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value - a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

We are seeking a Business Lead for Swift Digital Channels Workflow, Data and Integration to join the Customer Interactions Tribe to drive transformation, innovation and shaping the future of a dynamic organization.

Initially, this role will focus on leading the CI aspect of the Simplify program, a company-wide priority aimed at transforming the current Swift back-office systems that handle the Order to Finance processes.
Role will involve fostering innovation and collaboration by acting as a liaison between business stakeholders and cross-functional teams, ensuring strong communication and alignment. You will oversee the full product lifecycle, from ideation through delivery, ensuring that all products deliver value and meet customer needs. Leading and mentoring a team, you’ll create an environment that promotes high performance and growth. By staying ahead of market trends and encouraging experimentation, you will drive innovation and ensure our products remain at the cutting edge. With a deep understanding of the business, you’ll connect diverse areas to align strategic goals and promote CI capabilities to solve business challenges, ensuring measurable organizational impact. As a key leader, you will also shape the success and culture of your Tribe, ensuring cohesion and alignment across the organization.

Customer Interaction tribe overview:
Simplify project Overview:
Simplify program is a company-wide priority to transform the current Swift back-office systems responsible of the Order to Finance processes. The program aims at addressing system obsolescence and align our technology with market trends. At the same time, the program will simplify and standardize our legacy processes to reduce the operational workload and decrease the time to market in our Order to Cash journey. At the first stage Simplify will improve the employee experience and it will also set the foundation for improved customer facing experiences in the years to come.

Why Join Us:
This is your opportunity to take the reins in an exciting role that balances strategy, innovation, and leadership. You’ll have the chance to shape the future of CI, drive impactful product outcomes, and be part of a high-energy, collaborative culture that values creativity and teamwork.

If you’re a visionary leader with a passion for building products that create meaningful change, we want to hear from you

What to Expect?
- Vision and Strategy:

- Medium term. Define and communicate the Simplify WDI strategy and roadmaps to drive the standardization, build robust foundations of the new Order to Finance domain and take decision to meet together program milestones.
- Long term - define and communicate the CI product portfolio vision, strategy, and roadmaps to ensure we’re always one step ahead of industry trends and business needs.
- Collaborate and Connect: Serve as the critical liaison between business stakeholders and cross-functional squads, ensuring seamless communication, strong relationships, and alignment across the board.
- Drive Product Excellence: Oversee the entire product lifecycle—from ideation to delivery—ensuring alignment with customer needs and company/tribe vision. You’ll be the driving force behind creating impactful, value-driven products.
- Lead with Impact: Lead, mentor and inspire a talented team, fostering a collaborative and high-performance environment that’s focused on growth and success. Empower individuals to achieve both personal and project goals.
- Big Picture and Connectivity: Develop a holistic understanding of the business, connect different areas, and ensure alignment between goals and capabilities.
- Project Organization & Delivery: Establish clear project structures, define the approach and organizational frameworks. Oversee delivery against the agreed scope, baseline plan, and budget. Provide leadership and direction to ensure successful, timely delivery of project milestones.
- Program Reporting & Ri