Front Desk Sales

6 days ago


Ampang, Malaysia Pet Universe Hotel & Grooming Services Sdn Bhd Full time

1. Customer Service & Consultation
- Greet walk-in clients with a warm welcome
- Assist customers with service information and product recommendations

2. Sales & Upselling
- Promote grooming packages, membership deals, and retail products
- Achieve monthly sales targets and assist with promotional campaigns

3. Appointment Management
- Handle bookings via phone, WhatsApp, or walk-in
- Coordinate grooming schedules with groomers and manage daily appointments

4. Cashiering & Data Entry
- Manage payments, issue receipts, and update customer records in the system
- Ensure daily sales reports and customer data are accurately maintained

5. Customer Follow-Up & Retention
- Follow up with regular clients to remind about grooming schedules
- Handle feedback, complaints, and ensure a positive customer experience

6. Store Operations Support
- Assist with stock display, cleanliness of the front area, and basic store upkeep
- Work closely with the grooming and hotel team to ensure smooth operations

**Job Requirements**
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Basic knowledge of pet care (e.g., grooming frequency, skin issues, pet behavior)
- Familiar with online marketing tools (e.g., Instagram, Xiaohongshu)
- Previous experience in customer service, grooming, salon, or retail setting is a strong advantage

Pay: RM2,200.00 - RM3,200.00 per month


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