Area Manager Retail Operations

7 days ago

Petaling Jaya, Malaysia DKSH Full time

**Location**:Petaling Jaya, MY, MY**Global Business Unit**:CG**Job Function**:Sales**Requisition Number**:162505**Description**:
**Responsibilities**:
**Sales**
- Drive sales generating activities to achieve sales target of the assigned outlets.
- Ensure sales collection are in order and bank into company's account.

**Operations Control**
- To supervise the performance of the PIC to carry out their duties in accordance with company SOP.
- To control all others operating costs i.e outlets expenses and outlet labour cost.
- To perform monthly cash audit check for outlets.
- Ensure outlet achieve good OEA results.

**Inventory Management**
- Ensure compliance by outlets to all set procedures for stock management.
- Proper stock accountability i.e. Stock count, ordering and usage.
- Ensure stock count & wastage within control as per KPI.

**Human Resources Management**
- Recruitment of outlet personnel
- To monitor/control on outlet attrition rate.
- Plan appropriate placement of staff
- Provide necessary direction on manpower planning during peak season or when necessary
- Ensure compliance to labor law when handling HR issues

**Product & Service Quality**
- Ensure all the product are prepared according to SOP
- Ensure outlet compliance to set hygiene standards to prepare safe foods
- Plan and organize necessary training or activities to achieve service standards
- Take corrective action to prevent recurrence of customer complaints

**Marketing Activities**
- Ensure proper execution of advertising and promotion activities
- Report the progress and effectiveness to the management
- Improve and monitor customer service

**KPI Monitoring**
- Ensure operations KPI are properly cascaded to outlet PIC and staff through proper performance goal setting, tracking and review
- Ensure KPI results are tracked and recorded

**Others**
- To carry out any reasonable request made by management
- To attend meeting or training session as required by management
- Monitoring pest control and maintenance of the outlets
- Set up new outlet and promotion counter

**Leadership responsibilities**
- Manage and oversee team’s delivery of teaM/Function goals to drive execution against goals set.
- Drive and manage learning and development of team in the area of Retail/Outlet Operations and DKSH behavior to achieve teaM/Function goals.
- Drive self-learning and improvement in the area of Retail/Outlet Operations and DKSH behavior as part of continuous.

**Job Requirements**
- Minimum Diploma/Degree holder in business related studies or equivalent
- Minimum 2 years related working experience as Area Manager in the F&B retail chain industry.
- Excellent interpersonal skills and Strong analytical capabilities
- Good written and verbal communication & presentation skills
- Self-motivated and result oriented
- Able to travel
- Demonstrate fluency in English, both written and spoken
- Demonstrate knowledge and understanding of the industry/market/customers

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