Publisher Development Manager

2 weeks ago

Kuala Lumpur, Malaysia Impact.com Full time

**Our Company**:
As a Publisher Development Manager, you will be responsible for managing day-to-day interactions with a portfolio of publisher customer accounts at Impact. You will use strong problem solving and solution driven thinking. You will drive a world-class partner experience that builds trust, retention and loyalty. Your role is pivotal to ensure publishers feel supported and empowered to grow their partnerships with our advertisers at Impact.

**What You'll Do**:

- Responsible for meeting publisher account growth targets to increase publisher revenue (payout).
- Create development plans for the assigned book of business that builds trust, retention, and loyalty with publisher partners.
- Identify, propose and support new matchmaking efforts for publishers with Impact advertiser partners.
- Capable of Identifying and escalating publisher challenges early, succinctly and with a potential resolution.
- Analyze publisher data quarterly to ensure publishers are engaged and growing.
- Build strong relationships with internal teams at Impact including but not limited to: Customer Growth, Support/Customer Solutions, Onboarding, Technical Services and the Business Development team.

**What You Have**:

- 3+ years Account Management or Customer Success experience, preferably B2B
- Bachelor's Degree (Business, Marketing or related field a plus), MBA preferred
- Strong understanding of the digital marketing ecosystem with in-depth knowledge of affiliate marketing.
- Passionate about the partnership economy and understand the value of different types of performance partnerships.
- Strong communicator: communicate effectively with publishers, advertisers and internal team members
- Influential: be persuasive and command respect, by being a leader and expert in your knowledge of our company and products
- Data-driven: accurately measure the effectiveness of programs and efforts, use findings to improve processes
- Prioritization: prioritize effectively based on activities that will receive higher return for all audiences
- Visionary: be able to diagnose potential issues before they arise
- Agile: be able to adapt quickly to changes and adopt new strategies
- Self-Motivated, Attention to Detail, Passion for Learning, Team player
- Ability to speak Bahasa Indonesian is a plus

**Nice to have**:
***Affiliate & Partnerships Industry Fundamentals Certification** by PXA**:
**Benefits**:

- **Private Health Insurance**Internet Allowance**Fitness Activity Reimbursement**:

- **Flexible remote working policy**:

- **Training & Development -**Free Coursera Subscription and PXA partnerships learning
- **Technology stipend**Mental Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage**:

- **Health Insurance

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