Assistant Vice President, Onboarding

At **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.

Citi’s **Treasury and Trade Solutions (TTS) **provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.

We’re currently looking for a high caliber professional to join our team as **Assistant Vice President, Onboarding (Team Lead) - Hybrid** (Internal Job Title: Build Mgmt Manager - **C12**) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

- Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
- We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
- We empower our employees to manage their financial well-being and help them plan for the future.
- Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
- We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
- We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world

**In this role, you’re expected to**:

- Involved in defining & executing the TTS onboarding strategy in line with regional & global objectives.
- Effective management of client relationships and development of the team as trusted advisors.
- Lead escalation & provide senior support to overcome barriers to client solution delivery.
- Continuously reduce onboarding cycle time, ensuring the team consistently minimizes deal slippage & associated revenue conversion lead time. Accurately report project status, escalating effectively for slow moving projects.
- Deliver productivity & re-engineering programs to establish a scalable cash implementation model that maximizes skills within the group & removes inefficient processes.
- People management: ensure effective people management, talent development, retention & succession planning practices are observed.
- Effective workload management/prioritization to increase capacity/productivity within the implementation team.
- Drive cross functional & regional alignment with senior partners across product, client operations, coverage & global organizations.
- Ensure cost management targets are delivered through tight budgetary discipline & maximization of lower cost locations, automation & outsourced providers.
- Leverage best practices, operating models & synergies across onboarding teams to ensure consistent client execution & heightened integration & cooperation across the organization.
- Effective maintenance & communication of MIS and project metrics. Provide on-going senior management & stakeholder updates on programs.
- Ensure 100% effective MCA results & support all audit protocols as appropriate.
- 6-10 years of relevant people management experience
- Excellent risk management orientation.
- Results orientation
- Deep understanding of the global Citi network.
- Experience in client facing roles. Experience operating at a senior (regional/global) management levels. Strategic perspective - record of defining & executing organizational strategy.
- Leadership & motivational skills - proven record of developing & lead
- Education:

- Bachelors/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
- **Job Family Group**:
Implementation
- **Job Family**:
Build Management
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or st