Customer Service Representative

2 days ago

Petaling Jaya, Malaysia CBRE Full time

**Customer Service Representative**

**Job ID**
- 237367

**Posted**
- 18-Sep-2025

**Service line**
- GWS Segment

**Role type**
- Full-time

**Areas of Interest**

Customer Service

**Location(s)**

Petaling Jaya - Selangor - Malaysia

**Customer Service Representative (Petaling Jaya)**
- CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful work can realize potential in every dimension.

**CBRE Global Workplace Solutions (GWS)**
- As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building.
- Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

**About the Role**:

- As a CBRE Customer Service Representative, you will guide the team responsible for assigning tasks related to resolving complex day-to-day and escalated issues.
- This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.

**What You’ll Do**:

- Dispatch service request work orders for completion by vendors.
- Verify company systems, customer service databases, and spreadsheets are accurate and being updated frequently.
- Contact the customer for information and communicate the steps in the work order process.
- Run, review, and distribute various customer service reports, as necessary.
- Assist with the training of new hires and temporary employees. Provide technical guidance and training to junior associates.
- Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
- Impact own team and other teams whose work activities are closely related.
- Suggest improvements to existing processes and solutions to improve the efficiency of the team.

**What You’ll Need**:

- High School Diploma or GED with 2-3 years of job-related experience.
- A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
- Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Organizational skills with an advanced inquisitive mindset.
- Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

**Why CBRE**
- When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

**Applicant AI Use Disclosure**
- If the above interests you, we would love to hear from you

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