Sales Associate

**A) Job Description**

Act as a brand ambassador and find integrated solutions for the customer’s needs. Sell company products and solutions to best meet the customer’s needs and company interests.

**B) Key Responsibilities**

**Create business opportunities**
- Actively translate market trends into business opportunities for own sales area
- Analyze sales area data to derive business opportunities jointly with sales management and put into action (i.e. define customer attack list)
- Make sure that 100% potential customers are contacted regularly at least once a year

**Acquire new customers**
- Take new innovations and offers from company to develop customer portfolio
- Consult the customer and offer options on possible solutions based on company’s product & business solutions’ portfolio
- Deliver fast and accurate information, including prompt responses to customer enquiries

**Maintain partnership**
- Know the customer: acquire and record relevant information and maintain an effective database both for retail and fleet customers
- Track, maintain and update own and company generated leads, contacts and opportunities
- Regularly identify customer needs and offer integrated and customized solutions along value chain
- Be visible to the customer: plan and organize sales activities including regular customer visits to build sustainable rapport

**Build company brand image and reputation**
- Be a company brand ambassador every day

**Know Company Product Portfolio**
- Build technical expertise on company product portfolio
- Build expertise on company sales and after sales solutions including other services

**Steer sales**
- Achieve agreed sales targets
- Steer sales business in terms of profitability by using company option package portfolio
- Regular reporting on sales activities to the sales management

**Sell company products & solutions**
- Develop proposal, negotiate, prepare and present sales contract to the customer - to find the best integrated solution for the customer closely cooperate with After Sales and other relevant departments
- Create the offer, sales order within the system
- Monitor all orders and follow up production and delivery times with factory/bodybuilders to solve questions/problems that may arise and report any delays to the customer as early as possible
- Ensure that all relevant technical, product, legal and promotional information is obtained, understood and communicated to customer
- Hand over the sold vehicles (walk around) if required assisted by technical experts from the workshop and be the “one face to the customer” (lead the customer)
- Act as a contact person to the customer in case of immediate concerns and complaints
- Follow-up sales feedback and if applicable ProfiDrive training process to increase customer satisfaction incl. support of customer complaint management process

**International Vehicle Return Process**
- Lead customer through vehicle return process from taking in vehicle to final invoicing

**General**
- Comply with good health and safety practice, all statutory requirements, code of conduct, company policies and standards
- **Additional product specific responsibilities**:

- Truck: Retail and Fleet
- **C) Job Speficiation**
- Minimum Diploma or its equivalent in the Business Administration, Commerce, Marketing or related field
- 3 years of experience in selling vehicles or capital equipment, preferably in automotive/commercial vehicles industry

**D) Competencies and Skills**
- Brands & Products (incl. Solutions)
- Customer oriented vehicle configuration
- Sales methods
- Market analysis & development
- Sales Processes
- Work environment* including compliance & corporate security (Rules, regulations and company Standards

**Other competencies/skills/requirements**:

- Application of sales IT systems (i.e. Salesforce SAP ESA CRM)
- PC fluent (MS-Office)
- Fluent local language skills required (English and Bahasa Malaysia)
- Full driving license for commercial vehicles

Pay: RM3,500.00 - RM4,100.00 per month

**Benefits**:

- Health insurance
- Professional development

Work Location: In person