Operations Manager

1 week ago

Kuala Lumpur, Malaysia SDZ Dining Sdn Bhd Full time

**Operations Manager (Chain)**

**Location**: KL based in Taman Melawati
**Employment Type**: Full-time
**Reports To**: CEO

**Job Summary**:
The **Restaurant Operations Manager** is responsible for overseeing multiple outlets of a restaurant chain in Malaysia, ensuring operational excellence, consistent customer experience, and profitability. This role involves managing staff, optimizing processes, enforcing brand standards, and driving business growth.

**Key Responsibilities**:
**1. Multi-Outlet Operations Management**:

- Oversee daily operations across multiple restaurant locations.
- Ensure consistency in food quality, service standards, and cleanliness.
- Implement and monitor Standard Operating Procedures (SOPs) across all outlets.
- Conduct regular store visits and audits to maintain brand compliance.

**2. Staff Leadership & Training**:

- Recruit, train, and supervise outlet managers and staff.
- Develop training programs to ensure high performance and adherence to brand standards.
- Handle employee relations, conflict resolution, and performance evaluations.

**3. Customer Experience & Brand Reputation**:

- Establish a high customer service standard across all outlets
- Maintain high customer satisfaction levels across all outlets.
- Address and resolve escalated customer complaints effectively.
- Monitor feedback (online reviews, surveys) and implement improvements.

**4. Financial & Inventory Control**:

- Monitor budgets, sales performance, and profitability of each outlet.
- Optimize food & beverage costs, labor costs, and operational expenses.
- Work with procurement teams to manage inventory and supplier relationships.

**5. Compliance & Safety**:

- Ensure compliance with Malaysian F&B regulations, hygiene standards (MOH, local authorities), and labor laws.
- Conduct safety inspections and risk assessments.
- Maintain necessary licenses and certifications for all outlets.

**6. Business Growth & Marketing Support**:

- Collaborate with marketing teams to execute promotions, events, and loyalty programs.
- Identify opportunities for expansion, new locations, or menu innovations.
- Analyze market trends and competitor strategies.

**Qualifications & Skills**:

- **Experience**: 5+ years in restaurant operations management, preferably in a multi-outlet chain.
- **Education**: Diploma/Degree in Hospitality would be an advantage
- **Leadership**: Strong team management and coaching skills.
- **Communication**: Fluent in English & Bahasa Malaysia (additional languages a plus).
- **Analytical Skills**: POS systems, inventory software, and financial reporting.
- **Adaptability**: Willing to travel frequently between outlets.

**Benefits**:

- Competitive salary + performance bonuses
- Medical & EPF/SOCSO contributions
- Meal allowances & staff discounts
- Career advancement opportunities

Pay: RM3,500.00 - RM5,500.00 per month

**Benefits**:

- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Work Location: In person

Application Deadline: 06/15/2025
Expected Start Date: 06/10/2025

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