Executive, Digital Operations

About DKSH

DKSH’s purpose is to enrich people’s lives by providing access to goods, services, and insights. United by our vision to be the trusted partner, we help companies grow in Asia and beyond across our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology.

Delivering life-saving drugs to hospitals, bringing high-quality products to remote villages, installing technology that raises living standards, and providing new formulations for healthcare products that make life easier. These are just a few examples of how DKSH touches people’s lives around the clock. We do this while helping our clients and customers grow by providing services including sourcing, market insights, marketing and sales, eCommerce, distribution and logistics as well as after-sales services.

Listed on the SIX Swiss Exchange, DKSH operates in 36 markets with 32,450 specialists, generating net sales of CHF 10.7 billion in 2020. Founded by Swiss entrepreneurs in 1865, we have been deeply rooted in Asia Pacific for over 150 years.

Delivering Growth - in Asia and Beyond.

Drive Growth. Be the Difference. Join DKSH.

DKSH’s strength lies in our great diversity of services, industries, clients, products, regions, and employees from various cultures. We are proud of our people: they are the best in the industry and the reason for our business success. They are passionate, energetic, and purposeful, positively touching millions of lives through the products and services we provide. Join us today if you are ready to “Drive Growth. Be the Difference.” With DKSH, you will experience a world of learning and development, own your career and take business responsibility, and have a positive impact that touches people’s lives.

Job responsibilities

The Executive, Digital Operations assists the day-to-day operations of all online businesses, back ends.
Responsible for to clear monthly finance reconciliation for each stores and accounts of MY DKSH e-commerce business.
- To perform payment posting and clearing on daily basis.
- Coordinate reclass balances from suspense account to customer account.
- To monitor and keep AR Ageing report up to date.
- Analyze customers’ payment performance and check for potential credit risks to mitigate potential payment defaults.
- Follow up on payments due and check against assigned credit limit/credit policy.
- Work closely with internal stakeholders in monitoring collections (e.g. days sales outstanding, monthly collection targets, etc.) and resolving customer payment issues.
- Work closely with customers on collections and reconciliation of balances to ensure accurate and timely recovery of payments.
- Think holistically about digital operations performance to identify business opportunities to better support digital business.
- Building successful and efficient business management structure and review.
- Be the main keyperson with regards to the e-commerce finance operations and act as the business owner for all digital operations performance management activities.
- Engage business stakeholders to elicit, analyze, prioritize, validate, document and communicate standard operation procedures.
- Perform assessments and analysis on existing data ecosystems to identify, propose and implement solutions to enhance quality, consistency, efficiency.
- Build and establish a strong relationship with business stakeholders, Regional Digital Operations, Finance, Supply Chain and IT to deliver business value.
- Work with 3rd party vendors to ensure requirements are executed.

Job requirements
- Diploma/Degree in Business Administration, Accounting, Finance or related disciplines.
- Prior experience in a company known for e-commerce or online fulfillment operations related or doing operation finance to a logistic company is a strong plus.
- Functional skills and knowledge Understanding the flows of E-Commerce backend system
- Proficient Microsoft excel and word skills
- Plus point if familiar with using SAP
- Good finance and account knowledge and hands-on experience on business process design, process architecture, and process levels
- Good level of computer literacy
- Fluent written & verbal communication skills in English
- Good problem solving and root cause analysis skills
- Ability to work in a regional matrix and with stakeholders on a variety of levels, enforcing standards and guidelines