Technical Support Executive

7 days ago

Petaling Jaya, Malaysia Arvion Services Full time

Job Overview: Join a dynamic team as a Customer Service Executive, where you'll be the first point of contact for clients, providing timely support and solutions through inbound calls. This role offers excellent career growth opportunities and comprehensive training to help you succeed in a fast-paced service environment. What will you do: Process client requests and solve issues via inbound phone call by navigating multiple programs while paying attention to accuracy and detail.Escalate the issue to the appropriate specialist when needed via CRM tools.Update clients on their request status accordingly.Achieve quarterly KPI targets set by the CS manager.Perform other ad hoc tasks assigned by the manager. What makes you a great fit: Good communication skills in English.Must be able to speak fluently in Mandarin.Strong client-facing and communication skills.Troubleshooting and multitasking skills.Self-motivated and highly reliable.Customer service orientation.Minimum 1 year of working experience in the service industry will be an added advantage for this position.Fresh Graduates with Cert/Degree/Diploma in IT are encouraged to apply (Full Training Provided will be provided).Willing to work on rotational shifts and off day (Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest).Willing to work in Ara Damansara, Selangor. What we offer: KPI Allowance: RM500Night Shift Allowance: RM400EPF & SOCSOSick leaveAnnual leave5 mins from Ara Damansara LRT station and a shopping mallOffice is located next to housing area. Convenient for outstation candidatesQuarterly staff recognition and appreciation Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior ManagerIJP Internal job program. Opportunity to transfer to the candidate's favorite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year

  • Technical Support Executive

    2 weeks ago

    Petaling Jaya, Malaysia Agensi Pekerjaan Linktrix Consultants Sdn Bhd Full time

    **Position Title: Technical Support Executive** Our client is a leading Information Technology service provider that specializes in delivering consultancy and managed IT service to the group of companies. Currently, they are looking for a Technical Support Executive to provide 1st level of technical support for the company’s system. **Key...

  • IT Technical Support

    2 days ago

    Petaling Jaya, Malaysia Innovative University College Full time

    **Overview**: The IT Technician Executive is responsible for maintaining the college's IT infrastructure, providing technical support to staff and students, and ensuring the efficient operation of all technology systems. This role requires problem-solving skills, technical expertise, and the ability to work collaboratively across departments to resolve IT...

  • Technical Support Executive

    2 weeks ago

    Petaling Jaya, Malaysia Myeg Services Berhad Full time

    Provide technical support for tablets/phones to all DO for HQ and Regional offices - Provide barcode support for HQ and Regional Offices - Asset Management/Tracking/documentation on all IT related peripherals - Provide daily/weekly/monthly reports on work carried out - Able to support Windows and Android platform - Provide 1st level tablet/phone support for...

  • IT Technical Support Executive

    2 weeks ago

    Petaling Jaya, Malaysia ANN JOO MANAGEMENT SERVICES SDN BHD Full time

    **Responsibilities**: - To provide technical support for computer hardware & software in the organization while demonstrating exceptional customer service skills - To escalate unresolved issues/requests clearly to next-level support team or external service providers and vendors - To perform user account administration functions (user provisioning,...

  • Technical Support

    4 days ago

    Petaling Jaya, Malaysia Aptronix Sdn Bhd Full time

    **Job Overview**: **Responsibilities**: **Technical Support**: - Respond to customer inquiries and provide technical support within Service Level Agreements (SLAs) via various communication channels. (Level 1 Support) - Handle more complex technical issues, whether on-site or in-house, that cannot be resolved at the initial resolution attempts. These issues...

  • Technical Support Executive

    1 week ago

    Petaling Jaya, Malaysia FUJIFILM Business Innovation Malaysia Sdn. Bhd. Full time

    **Short Summary**: To provide remote technical support services to business and end users. **Job Descriptions**: - In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets. - Deliver the best customer experience by adhering to the Company...

  • Technical Support Executive

    2 days ago

    Petaling Jaya, Malaysia FUJIFILM Business Innovation Malaysia Sdn. Bhd. Full time

    **Short Summary**: To provide remote technical support services to business and end users. **Job Descriptions**: - In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets. - Deliver the best customer experience by adhering to the Company...

  • Technical IT Support

    2 weeks ago

    Petaling Jaya, Malaysia Aisling Consulting Sdn Bhd Full time

    _**Main Job Tasks and Responsibilities**:_ - Provide timely and accurate technical support, troubleshooting, and problem resolution for hardware, software, network, and system issues. - Respond to user inquiries, diagnose problems, and guide users through step-by-step solutions in a clear and concise manner. - Escalate complex issues to appropriate IT...

  • IT Technical Support

    1 week ago

    Petaling Jaya, Malaysia My E.g. Services Berhad (myeg) Full time

    **Responsibilities**: **Responsibilities**: - To log support calls and document/tickets their outcome to facilitate the resolution of common queries. - To redirect or escalate support requests to the appropriate member of the IT Infrastructure Team. - To pro-actively provide information to end-users on the progress of outstanding support calls. - To deploy...

  • Technical Support

    2 weeks ago

    Petaling Jaya, Malaysia MYEG SERVICES BERHAD Full time

    Job Scope: - To log support calls and document/tickets their outcome to facilitate the resolution of common queries. - To redirect or escalate support requests to the appropriate member of the IT Infrastructure Team - To pro-actively provide information to end-users on the progress of outstanding support calls. - To deploy PCs and associated peripherals...