Technical Service Supervisor

5 days ago


Selangor, Malaysia Upscale Sdn Bhd Full time

Job Description: - Supervise 3 support engineers and helpdesk staff. - Oversee diagnostics, repair, and RMA claim processes. - Coordinate with suppliers/vendors for RMA approvals, spare parts, and escalations. - Monitor SLA turnaround and service performance. - Provide hands-on troubleshooting guidance for POS & AIDC hardware. - Assist Technical Operations Manager with reporting and improvements. Required Skills: - 3-5 years of experience in technical support/service experience, with leadership exposure. - Diploma/Degree in Electrical/Electronic/Computer Engineering or related field. - Hands-on repair and troubleshooting capability. - Strong coordination, vendor communication, and reporting skills.


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