Technical Service Engineer
1 day ago
Responsibilities
- Technical support works, pre- and after-sales service works for Internal and external customers.
- Support for product selection, prepare proposal for technical integration and/or product applications.
- Summarize and prepare technical case.
- Supporting for Service Desk Tickets to resolve customer enquiries via email and calls
- Technical support at customer site, including but not limited to technical meeting, introduction of products and proposal, product presentations etc.,
- Assist and actively participate the activities such as live webinar sessions for product presentations and introduction, technical interactions, exhibitions, seminars, webinars, proposal presentations etc.,
- Keen interest to make technical support via Face to Face interactions with customers for Pre and post sales activities prioritized by sales department.
- Ability and keen interest to travel frequently to customers Locally and outstation for customers meetings and various technical interactions to support sales team member.
Experience & Qualification
- Education: Bachelor's degree in electrical engineering, Mechatronics, Automation, or a related field.
- Experience: Minimum of 5 years in the automation or related industry. Candidates with 8+ years of experience, particularly in prominent companies, are preferred.
- Technical Skills: Familiarity with IT languages such as Node-Red, Codesys, VB, C#, Json, and others is a plus.
- Work Ethic: Ability to work independently with a proactive mindset, a strong willingness to learn, and a dedicated work ethic.
- Communication & Presentation: Excellent verbal and written communication skills in English, with the ability to effectively present product and application proposals.
- Business Development & Teamwork: Forward-thinking, self-managed, and results-driven professional with strong business development skills and a collaborative spirit.
- Customer Relations: Capability to build and maintain strong relationships with customers through regular technical presentations and engagements.
- Mobility: Willingness to travel within the Singapore region as required.
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