Customer Service Officer

1 week ago

Kapar, Selangor, Malaysia GOLDCOIN STARHILL SDN BHD Full time 20,000 - 30,000 per year

Responsibilities :

  • To attend to phone calls and attend to all walk-in queries pertaining to booking of dormitory units.
  • Perform all kinds of routine administrative and filing duties.
  • To maintain a database of clients requesting units, with their contact details and details of their request.
  • To liaise with potential clients on Sales enquiries in the absence of Sales Manager or Sales Executive.
  • Prepare and issuing of Letter of Offer, Tenancy agreement and Commercial agreement
  • Liaise and Follow up with customers for the signing of 'Letter Offer and Tenancy Agreement' and Commercial Agreement.
  • To maintain and ensure all the documentation is fulfil the audit requirement.
  • To follow-up and prepare the expiring tenancy agreement in monthly.
  • Prepare and submit the Tenancy Agreement to stamping of LHDN via online.
  • Received any complaints and feedback from customers & resolved the problem with the respective departments.

  • To Prepare and issuing monthly Billing report for all units dormitory.

  • Provide ad-hoc reporting as and when requested from Sales Manager & Finance Manager.

  • Prepare customers survey report, customers retention and sale forecast annually.

  • To prepare Credit Note/Waive liaise with CSA.
  • To assist on audit inspection request by customers.
  • To assist and handling monthly social event with residents.
  • To assist Assistant Accommodation Manager in routine matters.
  • Any other ad-hoc duties as and when required.

Requirements:

  • Candidates must possess at least a SPM/STPM/Diploma
  • 1-2 years of customer service experience
  • Good communication, negotiation and interpersonal skills
  • Knowledge of Microsoft Office applications
  • Able to write and converse in Malay and English
  • Able to work independently and as a team
  • Possesses own transport and valid driving license
  • Able to work in Selangor - Kapar / Klang

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