customer service executive

1 week ago

Kapar, Selangor, Malaysia Weemax Packaging Sdn Bhd Full time 24,000 - 54,000 per year

Job Responsibilities & Authorities:

· Receive and process customer purchase orders (PO) via email or sales person, prepare artwork, and key in details accurately into the Unity system.

· Generate Sales Orders (SO), label each artwork with important details (PO number, quantity, delivery date, SO number), and coordinate with the Purchaser for raw material orders.

· Maintain proper documentation, filing, and update delivery schedules according to customer requirements.

· Liaise with Marketing, Planning, and Warehouse Departments on order progress, production status, and delivery arrangements.

· Communicate promptly on any delays, urgent or postponed deliveries, and seek advice from the Planner for rescheduling.

· Update customer files and inform Marketing regarding delivery readiness or pending items.

· Email artwork to the Design Department and ensure accuracy before submission.

· Monitor and follow up closely with the Planner for items that cannot be delivered on time.

· Prepare monthly reports such as production schedules, capacity planning, and customer complaints.

· Possess a full understanding of company products and applications, and provide accurate information and assistance to customers.

· Identify and report any abnormalities in orders, pricing, or delivery matters.

· Attend to customer inquiries and phone calls professionally.

· Perform any additional or ad-hoc tasks assigned by the Head of Department (HOD).

Requirements:

  • Candidate must possess at least a Diploma/Degree
  • Have Experience more than 3 years
  • Independent and can work with minimum supervision.
  • Computer literate (able to handle Microsoft Office)
  • Must have strong communications, negotiation and interpersonal skill
  • Required language(s): Bahasa Malaysia, English, Chinese
  • Advantage to candidate can speak mandarin
  • Able to understand customer requirement.

Job Type: Full-time

Pay: RM3, RM4,500.00 per month

Work Location: In person

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