Programme Executive

7 days ago

Kampung Baharu Nilai, Negeri Sembilan, Malaysia INTI International University & Colleges Full time 30,000 - 60,000 per year

Job Responsibilities:

1.     Generic Accountability

i Service Experiences:

·       Provide superior service in a professional, efficient and friendly manner

·       Maintain a high level of knowledge about the university's products and services, and ensure students are provided with accurate information

·       Attend to student needs in an orderly manner to ensure a positive customer experience

ii Process and Policy Adherence:

·       Process requests efficiently and accurately while maintaining high service standards

·       Adhere to all University policies and procedures, industry service standards and codes of conduct

iii Teamwork:

·       Share knowledge and experience with other team members and provide support as needed

·       Demonstrate a positive attitude, adaptability, flexibility, and punctuality.

Job Responsibilities:

1.     Generic Accountability

i Service Experiences:

·       Provide superior service in a professional, efficient and friendly manner

·       Maintain a high level of knowledge about the university's products and services, and ensure students are provided with accurate information

·       Attend to student needs in an orderly manner to ensure a positive customer experience

ii Process and Policy Adherence:

·       Process requests efficiently and accurately while maintaining high service standards

·       Adhere to all University policies and procedures, industry service standards and codes of conduct

iii Teamwork:

·       Share knowledge and experience with other team members and provide support as needed

·       Demonstrate a positive attitude, adaptability, flexibility, and punctuality.

2.     Specific Accountability

Administer tasks as assigned by the Head of Faculty/Centre Operations which may include

·       Prepare special and recurring faculty/centre or programme-specific reports by gathering data from various sources, compiling and formatting data

·       Maintain faculty/centre or programme-specific records through retrieving, retaining, storing, compiling, coding, updating, and destroying files as appropriate.

·       Prepare for, and, in collaboration with colleagues concerned, ensure the smooth running of, examination boards, including agendas, minutes, marksheets and supporting documentation

·       Answer written, telephone, and in-person inquiries regarding policies, regulations and procedures

·       Process all forms relating to changes in students' circumstances/statuses

·       Advise current students on programme and pastoral issues and refer on as appropriate Act as a first point of contact for students and raise issues with the appropriate dean/director and/or head of programme

·       Identify complex problems of student progression, and seek advice on their resolution with dean/director or head of programme

·       Liaise and work in partnership with dean/director, head of programme and/or teaching staff to identify students who are at risk and, where necessary, assist in reviewing individual study plans and developing intervention action plans for students at risk

·       Arrange activities and meetings by scheduling classrooms, meeting rooms, issuing information and coordinating attendees

·       Act as secretary to one or more internal meetings, arranging dates, circulating papers and taking notes

·       Assist teaching staff and students on field trips, exhibitions and enrichment activities in support of the curriculum

·       Assist with marketing as and when required to promote increased applications and high retention rates

·       Help to develop and refine systems and processes to support the management of the faculty/centre

·       Undertake other duties, as directed by head of faculty/centre operations that are commensurate with the level of the post

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