IT Manager

Job description

About the job

At LEGOLAND Malaysia Resort – Earn AWESOME Benefits, Build AWESOME Memories, and Make an AWESOME Difference. With our Theme Park, Water Park, Hotels, SEA LIFE CENTRE - the opportunities here at LEGOLAND are endless

Position Summary

IT Manager role is to ensure the smooth running of the IT department and to ensure the network infrastructure, application and equipment are maintained in good condition to support the business operations in the resort.  You are responsible to ensure the ongoing availability and development of the IT systems and infrastructure so that users can use systems and processes to provide a high-quality contemporary service to our guests.  You are also to ensure all system users are adhering to the Merlin policy and keeping Merlin's information safe and secure.

Responsibility

• Oversee daily operations of IT infrastructure including networks, servers, workstations and wireless systems across LLM Resort.
• Ensure 24/7 uptime of mission-critical systems such as ticketing, OPERA, POS, access control and resort-wide communication platforms.
• Demonstrate good knowledge and and technical understanding of all Merlin IT Systems and Services.
• Be the subject matter expert for local site knowledge and be the face of Merlin Digital.
• Provide a suitable level of project management for low impacting projects.
• Ensure technical documentation is up to date and fit for purpose.
• Inspect the use of technological equipment and software to ensure functionality and efficiency.
• Identify the need for upgrades, configurations or new systems and report to the management.
• Network administration including configuration of a multiple server network.
• Troubleshoot network problems for the Local Area Network (LAN). Perform system upgrades/patches and installs network software and hardware.
• Maintain system backups and ensures data integrity. Ensure system access and security controls are met.
• Manage integration of new hardware, software and vendor solutions.
• Implement and maintain Wide Area Network (WAN) connectivity to facilitate communications with other project partners, LEGOLAND parks, Merlin attractions and headquarters.
• Provide user support on a variety of software including point of sale, e-commerce platforms, ticketing system, room reservation system and other business systems.
• Administer and configure telephone (PBX, POTS and/or Centrex) systems at the park site. Performs adds/moves/changes to copper and fiber cabling environment where appropriate.
• Maintain inventory of hardware, software and telephone systems. Order hardware for new users as required according to department and purchasing procedures and agreements.
• Ensure the Global Service Desk is being used as a 'Single Point of Contact' for all IT requests and incidents whenever possible.
• Ensure appropriate OLAs/SLAs are established & adhered to.
• Approve acceptance into production of new systems and services.
• Review and signoff planned changes.

Requirements

• A minimum of Bachelor Degree or Diploma in computer related discipline.
• Posses 8-10 years of IT support experience including network (LAN) and wide area network (WAN); on phone, remote and desktop support.
• At least 3-5 years of progressive experience in managing a team.
• Knowledge of communication protocols and TCP/IP. Experience in a Windows server environment and strong technical knowledge of Exchange and Microsoft office products.
• Experience with point-of-sale systems (POS) and telephone (PBX) systems.
• Experience with Citrix, MS SQL, MS DPM, IIS, VMWare, SAN hardware, inventory control systems, and/or report writers highly desired.
• You shall have experience in support retail, F&B and other relevant POS systems and hardware.
• You have strong skills in MS Operating system and Desktop/Laptop support.
• You have supported smart phones and relevant wifi services.
• Ability to manage multiple tasks and work in a face paced deadline-oriented environment.
• Ability to demonstrate organizational and time management skills.
• Must be highly adaptable to changing job requirements and be able to maintain absolute confidentiality in all aspects of the job.
• High level of honesty and integrity.