Technical Support
24 hours ago
Description
- Troubleshoot on EUC/Server/Network related issues
- Provide support for O365
- Familiar with desktop reimaging
- Troubleshoot hardware/software related issues
- Application troubleshooting
- Event monitoring
- Respond to the incoming enquiries/incident/request
- Record and manage all issues in Service Management System
- L1 troubleshooting and request fulfilment.
- Password reset and unlock.
- Perform support for employee onboarding and offboarding for IT equipment
- Provide timely status update on issues escalated and to close tickets within service level agreement.
- Ensure daily tasks are executed according to SOP (Standard Operation Procedure)
- Provide update of status / progress of incident / service request to Service Desk
Requirements
- Minimum 2 years of working experience in onsite support for desktops/notebook/mobile device.
- Have basic knowledge in troubleshooting server and network issues.
- Familiar with Active Directory
- Familiar with O365, excel, powerpoint, and windows troubleshooting and resolution.
Job Type: Contract
Contract length: 12 months
Pay: Up to RM3,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Work Location: In person
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