Technical Support

24 hours ago


Johor Bahru, Johor, Malaysia OPUS IT SERVICES SDN BHD Full time

Description

  • Troubleshoot on EUC/Server/Network related issues
  • Provide support for O365
  • Familiar with desktop reimaging
  • Troubleshoot hardware/software related issues
  • Application troubleshooting
  • Event monitoring
  • Respond to the incoming enquiries/incident/request
  • Record and manage all issues in Service Management System
  • L1 troubleshooting and request fulfilment.
  • Password reset and unlock.
  • Perform support for employee onboarding and offboarding for IT equipment
  • Provide timely status update on issues escalated and to close tickets within service level agreement.
  • Ensure daily tasks are executed according to SOP (Standard Operation Procedure)
  • Provide update of status / progress of incident / service request to Service Desk

Requirements

  • Minimum 2 years of working experience in onsite support for desktops/notebook/mobile device.
  • Have basic knowledge in troubleshooting server and network issues.
  • Familiar with Active Directory
  • Familiar with O365, excel, powerpoint, and windows troubleshooting and resolution.

Job Type: Contract

Contract length: 12 months

Pay: Up to RM3,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person



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