Assistant Business Operations Manager

JOB TITLE: ASSISTANT BUSINESS OPERATION MANAGER - UFS, MYSG

FUNCTION: CUSTOMER BUSINESS DEVELOPMENT

ABOUT UNILEVER FOODS SOLUTIONS

Act like a founder, be part of a Winning team, accelerate your growth, stay ahead of the curve, enjoy the journey: JOIN UFS

Unilever Food Solutions (UFS) is the the 2nd largest Business Unit of Unilever, is one of the 3 Power brands of the Foods Business Group, and a global market leader in Food Service. We are an independent Global Business Unit that operates in over 76 countries, generating ~€3 Billion in Turnover, and employing ~4000 employees. We have a unique B2B business model focused on serving chefs and our purpose is to free them to love what they do.

We at UFS have a bold and clear ambition and strategy in place to reach €5bn by 2030 with accretive profitability, by being the best solution provider to our 5 million operators. We plan to do this via a product first focus on superiority, by becoming the leader in AI powered Customer experience and by nurturing a Winning culture. We have had a history of delivering with excellence and resilient performance in the past few years. We also strive to stay 3 steps ahead in the industry. For example, our Future Menus Report identifies emerging culinary trends, making us a trendsetter for inspiring innovative solutions for chefs worldwide.

We have a culture of caring deeply not just for our business but also for our people. We foster an entrepreneurial culture built on speed, simplicity, trust, and a deep hunger to grow. Our people thrive on their roles being empowered and end to end - across all functions. We also invest heavily in building future skills and leaders. Our People agenda of Accelerate-Grow-Thrive consistently helps us lead in employee engagement, with Univoice scores exceeding Unilever scores across all dimensions and being one of the most engaged teams at Unilever.

Here, you will continuously learn, unlearn, and relearn, challenging yourself to accelerate your development in an end-to-end business and in end-to-end roles.If you're dreaming of contributing to Unilever's 2nd largest Business unit, a fast-growing business, where you're empowered so you can play to win and thrive as part of One Team with One Goal, then come and join us

KEY RESPONSIBILITIES:
 

1. Claims Management (MYSG)

• Oversee end-to-end claim processes, ensuring accuracy in submissions, discounts, trade promotions, and contract compliance.

• Verify validity of supporting documents and rebate agreements in line with precise TTS requirements.

• Continuously improve claim cycle efficiency for Malaysia and Singapore markets.

2. Operational Process & Budget Administration (MYSG)

• Maintain OPSO tracking, including IO creation (TTS), utilization updates, visibility reporting, and closure maintenance.

• Serve as PPM Administrator, responsible for budget uploads, transfers (TTS & BMI), account creation/modification, and IO financial closure.

• Conduct quarterly high-risk user reviews and ensure adherence to control and audit requirements.

3. Incentives & Promotional Support (MY)

• Administer payroll processes and scheme updates for Customer Development (CD) incentives.

• Tabulate achievement data and update incentive tracking for DT incentives.

• Assist in promotion proposal testing, maintenance, and activation, including pricing validation and SKU updates.

4. Trade Program Management (MY)

• Ensure trade program allocations do not exceed approved budgets.

• Manage national TD scheme setup for LE support teams and track TTS utilization for effectiveness.

5. Functional & Administrative Support (MYSG)

• Maintain Halal certification updates in SharePoint.

• Manage customer inquiries, SOPs, price lists, DT agreements, and price adjustment updates.

• Oversee donation process, including NGO engagement, SRF approvals, and online submissions.

• Update SG P&L templates, contract prices, and relevant trackers.

6. Customer Complaints Management (MY)

• Serve as the primary contact for customer complaints, ensuring prompt acknowledgment and resolution.

• Investigate issues, coordinate with relevant internal teams, and provide timely updates to customers.

• Monitor complaint trends to identify recurring issues and recommend preventive actions.

• Maintain proper records of all complaints for compliance and reporting purposes.

KEY REQUIREMENTS/QUALIFICATIONS

• Diploma or Degree in Business Administration, Finance, or related discipline.

• Minimum 2–3 years' experience in claims processing, trade marketing, commercial operations, or customer service.

• Proficient in Microsoft Excel and SharePoint.

• Strong organizational skills with high attention to detail and accuracy.

• Ability to work independently while managing multiple priorities.

PREFERRED QUALIFICATIONS

• Experience in FMCG or related industries.

• Knowledge of TTS, OPSO tracking, and budget management systems.

• Strong interpersonal and communication skills for cross-functional collaboration.

• Problem-solving mindset with the ability to manage challenging customer situations.

ARE YOU INTERESTED?

Please apply online and add your updated resume. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application if shortlisted.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.