Branch Manager

2 days ago

Shah Alam, Selangor, Malaysia ASIA SUPERMART. Full time 40,000 - 80,000 per year
  • To be able to carry out any other immediate action that comes during the operation of the store
  • Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records
  • Maintain inventory by implementing purchasing plans and staying in contact with vendors and suppliers
  • Manage all controllable costs to keep operations profitable
  • Manage stock levels and make key decisions about stock control
  • Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
  • Protect employees and customers by providing a safe and clean store environment
  • Maintain the stability and reputation of the store by complying with legal requirements
  • Ensure standards for quality, customer service and health and safety are met
  • Respond to customer complaints and comments
  • Complete store operational requirements by scheduling and assigning employees; following up on work results
  • Maintain store staffs by recruiting, selecting, orienting and training employees
  • Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent
  • Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development
  • Confirms daily sales reports and cash receipts; ensures monies are deposited regularly, and reports are submitted as prescribed by company policies.
  • Maintains and motivates a positive sales team through communication, incentives, and evaluations.
  • Tour the sales floor regularly, talking to colleagues and customers to identify or resolve urgent issues
  • Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market
  • Ensures that the store always looks clean and inviting.
  • Performs other related duties as assigned.

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