Branch Manager

2 days ago

Shah Alam, Selangor, Malaysia KRU Studios Sdn Bhd Full time 42,000 - 66,000 per year

Key Responsibilities

1. Sales & Business Performance

  • Drive sales performance and meet/exceed monthly and annual sales targets.
  • Analyze sales reports and identify strategies to improve revenue and profitability.
  • Implement promotions, campaigns, and marketing activities at the outlet level.

2. Customer Service & Experience

  • Ensure high standards of customer service are delivered consistently.
  • Handle customer complaints or issues effectively and professionally.
  • Monitor customer feedback to enhance service quality and outlet reputation.

3. Operations Management

  • Oversee daily operations including store opening, closing, cash handling, and inventory control.
  • Ensure compliance with company policies, standard operating procedures (SOPs), and safety guidelines.
  • Maintain stock levels, manage replenishment, and minimize shrinkage or wastage.
  • Ensure the outlet is clean, organized, and visually appealing in line with brand standards.

4. Staff Management & Development

  • Recruit, train, and supervise staff, ensuring adequate staffing levels.
  • Schedule staff shifts and manage attendance, discipline, and performance.
  • Motivate, coach, and develop the team to improve productivity and service quality.
  • Conduct performance evaluations and identify training needs.

5. Financial & Administrative Duties

  • Prepare and manage outlet budgets, expenses, and financial records.
  • Monitor cash flow, petty cash, and banking procedures.
  • Ensure accurate reporting on sales, stock, and staff performance to management.

Requirements

  • Diploma/Degree in Business Administration, Retail Management, or related field.
  • Minimum 3–5 years of experience in retail operations, with at least 2 years in a supervisory or managerial role.
  • Strong leadership, communication, and interpersonal skills.
  • Proven track record in achieving sales targets and managing a team.
  • Good problem-solving and decision-making abilities.
  • Proficiency in MS Office and POS systems.
  • Willingness to work on weekends, public holidays, and retail hours.

Job Type: Full-time

Pay: RM3, RM3,500.00 per month

Ability to commute/relocate:

  • Shah Alam (Petaling): Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Application Question(s):

  • What is your expected salary?

Willingness to travel:

  • 50% (Preferred)

Work Location: In person

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