Store Supervisor

2 weeks ago

Johor Bahru, Johor, Malaysia MAP ACTIVE MALAYSIA SDN. BHD. Full time 30,000 - 60,000 per year

Overview

Converse Malaysia is seeking talent for esteemed team member to oversee and execute overall operations of the retail store:

  • Converse Paradigm Mall JB

  • Store Supervisor

  • Store Associate

  • Converse City Square

  • Store Associate

CUSTOMER SERVICE/SALES:

  • Drives Sales through 100% execution of the company's 'Customer Service Standards' and the 'Customer First Selling Behaviours' program.
  • Assists in ensuring that all team members are trained and are using the 'Customer First Selling Behaviours' to deliver sales goals.
  • Delivers sales goals according to the company standards and strategic plan.
  • Creates a warm and friendly shopping environment.
  • Uses selling techniques, as specified within our Selling Behaviours, with each customer to maximize sales.
  • Learns and uses current Sales Promotions, Product Knowledge, and features and benefits to maximize sales and customer service.

STORE OPERATIONS:

  • Prioritizes tasks; accomplishes tasks in a timely and accurate manner.
  • Processes customer purchases quickly and accurately at the POS (point of sale) register.
  • Assists in the recruiting and hiring of the best candidates available for hire.
  • Understands and can execute all Visual Merchandising programs 100% and on a timely basis.
  • Ensures that all team members have received Health & Safety training.
  • Ensures all weekly/monthly checks on Fire Alarm System, Emergency Lighting, and Fire Evacuation Drills are conducted per H&S guidelines and is documented.
  • Assists in maintaining proper store appearance and standards by cleaning, vacuuming, and straightening merchandise consistently. Additionally, assists in backroom maintenance.
  • Participates in receipt and placement of merchandise.

INTERPERSONAL SKILLS/PEOPLE DEVELOPMENT:

  • Responsible for timely progress and completion of all training material, taking on additional responsibilities as learning and skills increase.
  • Helps to ensure that entire team is receiving training on a consistent basis. Assists in the training of all team members on applicable training material.
  • Evaluates individual team members needs and adapts coaching style to ensure their development.
  • Leads by example, demonstrating ethical and trustworthy behavior.
  • Speaks clearly to customers and team members, adapting communication style to the situation and people involved.
  • Motivates team through a positive and energized atmosphere in store.

LEADERSHIP:

  • Coach and provide feedback to team members to develop their skills
  • Communicate in an open and candid manner and explain the "WHY" behind initiatives
  • Empower others by delegating tasks and influencing others to accomplish goals
  • Inspire others to do their work with willingness and enthusiasm
  • Promote team work by encouraging collaborative working relationships
  • Model professionalism and the company's core values; set the example for others to follow

REQUIREMENTS:

  • Demonstrated leadership ability with at least 3 years of experience in a similar capacity
  • Confident and comfortable engaging customers to deliver an elevated experience
  • Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis

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