Sales and Marketing Support Executive

1 day ago

Petaling Jaya, Selangor, Malaysia Jestac Pte Ltd Full time 40,000 - 60,000 per year

About Us

Jestac Pte Ltd - a trusted 3M Authorized Distributor and a recognized leader in architectural and interior solutions, with over 33 years of industry experience, specialising in high quality window films, decorative vinyl films and glass finishes.

Join our team and play a key role in transforming spaces and enhancing building maintenance efficiency

About the role

We are seeking a driven and organised Sales and Marketing Support Executive to join our dynamic team at Jestac Pte Ltd. This full-time position is based in Petaling Jaya, Selangor, MY and will play a crucial role in supporting our sales and marketing initiatives.

What you'll be doing

  • Provide replies to any customers' enquiries through various communications channels including phone, whatsapp, email and social medias platforms.
  • Provide assistance on pre sales enquiries.
  • Assign and direct incoming potential leads to sales team.
  • Manage after sales service matters such as follow ups, service issues and handle customer feedback resolution with professionalism.
  • Maintain a high standard of customer satisfaction by delivering prompt, clear, and effective communication.
  • Maintain proper records of customer interactions and ensure proper follow-through.
  • Support in various admin related tasks including filing, maintaining accurate and up to date records, databases and procuring of office stationaries.
  • Liaise with HQ Marketing team to plan, coordinate and execute any marketing campaigns and promotional events/activities.
  • Support the set up, logistics and on site coordination of marketing events or roadshows.

What we're looking for

  • Minimum a Diploma / Degree in any field or equivalent relevant work experience.
  • Prior experience in customer service or familiar with social media platforms or marketing tools is an advantage.
  • Good communication skills and interpersonal skills.
  • Able to work independently with minimal supervision.
  • Well organised, detail-oriented and able to multitask.
  • Willing to work 4 weekdays and 1 weekend per week, including occasional event support if required.
  • This position will be based in our Malaysia Office.
  • This will be a cotract role.

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