Technical Account Executive

5 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia EPS Malaysia Full time
  • Hybrid working mode
  • Working Hours: 9:00 AM – 6:00 PM
  • Office conveniently located near public transport access

Key responsibilities:

  • Strategic Account Management: Oversee the operation of key strategic accounts, ensuring customer needs and concerns are addressed promptly and effectively. Provide consultative services to drive business growth.
  • Enhance Customer Satisfaction: Manage end-to-end project planning and execution, ensure the quality of services delivered, optimize project plans, and maintain regular communication with clients to ensure satisfaction.
  • Identify and Resolve Project Issues: Facilitate cross-departmental collaboration to identify and resolve project challenges, providing actionable solutions to improve product operations.
  • Assist in Pre-Sales and Sales: Support pre-sales activities by advancing Proof of Concept (POC) projects to ensure seamless execution and client satisfaction.

Job Requirements:

  • Bachelor's degree or higher in Computer Science, Information Technology, Telecommunications, or related fields. Candidates with excellent qualifications may not be restricted by their major.
  • Minimum of 1-5 years of relevant experience in pre-sales, post-sales, or the IT industry is preferred.
  • Strong sense of responsibility, team-oriented, proactive with a pursuit of excellence, and positive energy.
  • Strong learning ability with a basic understanding of networks and websites. Candidates with Linux skills, which will be considered an added advantage. Familiarity with network analysis tools, website optimization, and shell scripting is a plus.
  • Excellent communication and coordination skills with the ability to deliver exceptional services to clients and effectively promote cross-department collaboration.
  • Proven ability to decompose project goals, control project processes, and ensure successful implementation.

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