Technical Account Manager | WFH

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan PERSOL Malaysia Sdn. Bhd. Full time
Job Highlights
  • Opportunities working with global team
  • Fully WFH
  • Renewable Contract
Job Responsibilities
  • Serve as the primary technical point of contact for assigned customers, including large and enterprise accounts, ensuring system stability, customer satisfaction, and value realization.
  • Own the post-implementation technical health of customers, supporting them from onboarding through steady-state operations.
  • Manage and coordinate customer issues and escalations, working closely with internal and external stakeholders to resolve complex technical challenges.
  • Act as the key liaison between customers and internal teams (Technical, Product, Support), ensuring clear communication and timely resolution.
  • Monitor system performance and usage, proactively identifying risks and improvement opportunities.
  • Analyze customer data and system behavior to diagnose issues and recommend corrective actions.
Key Skills & Technical Requirements
  • Strong SQL skills with hands-on experience in Oracle and DynamoDB for data extraction, analysis, and reporting.
  • Knowledge of system integrations, including APIs, SFTP, and common data formats (CSV, XML, JSON).
  • Basic understanding of Java/JavaScript to read logs and interpret system behavior.
  • Familiarity with enterprise platforms, product modules, and system architectures; experience with ERP, financial, or procurement systems (e.g., Oracle, PeopleSoft) is an advantage.
  • Strong analytical and troubleshooting skills, with the ability to perform root cause analysis across data, configuration, and application issues.
Job Requirements
  • Bachelor's degree in Business, Finance, Computer Science, or a related field; equivalent practical experience will be considered.
  • 3–5 years of experience implementing or supporting business SaaS applications (e.g. Accounting, ERP, Retail systems).
  • Prior experience as an Account Manager, Business Analyst, or Technical Consultant within a SaaS environment.
  • Working knowledge of SQL queries, JavaScript, and Microsoft Office tools (Word, Excel, PowerPoint).
  • Familiarity with project and issue tracking tools such as Jira and Smartsheet.
  • Exposure to e-procurement platforms or processes is an added advantage.
  • Strong communication and interpersonal skills, with high attention to detail.
  • Ability to engage directly with C-level executives and maintain professional, long-term business relationships.

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