Assistant Front Office Manager

2 weeks ago


Johor Bahru, Johor, Malaysia Holiday Inn Johor Bahru City Centre Full time 60,000 - 72,000 per year

Job Summary:

  • We are seeking a motivated and customer-focused Assistant Front Office Manager to join our team.
  • Supports the Front Office Manager in overseeing daily operations of the front desk, concierge, and guest services, ensuring exceptional guest experiences from check-in to check-out.
  • The ideal candidate will lead by example, foster a welcoming environment, manage front office staff, resolve guest concerns efficiently, and help drive guest satisfaction and operational excellence.
  • This position requires strong leadership, communication, and organizational skills, along with a passion for hospitality and service excellence.

Key Skills:

  • Customer service excellence
  • Team leadership and training
  • Conflict resolution
  • Communication and interpersonal skills
  • Hotel management systems

Job Types: Full-time, Permanent

Pay: RM5, RM6,000.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Professional development

Education:

  • STM/STPM (Required)

Experience:

  • Front Office experience in the Hotel industry: 3 years (Required)

Work Location: In person



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