Customer Service Consultant – Cruise Line Industry

2 days ago

Kuala Lumpur Centre Kuala Lumpur, Malaysia TDCX Malaysia Full time 3,500 - 6,000 per year

About the role

Join the Customer Service team at TDCX Malaysia as a Customer Service Consultant supporting a leading cruise line industry. This full-time, in-office role is based in Kuala Lumpur City Centre, Kuala Lumpur. You will be responsible for providing excellent customer service to cruise line passengers, answering inquiries and resolving issues in a professional and efficient manner.

What you'll be doing

  1. Handle inbound calls from cruise line passengers to address their queries and concerns
  2. Provide accurate information and guidance to customers on cruise itineraries, booking details, and other related matters
  3. Resolve customer issues and complaints in a timely and empathetic manner
  4. Adhere to company policies, procedures, and quality standards

What we're looking for

  1. At least 1 year of customer service experience, preferably in a call centre or hospitality setting
  2. Strong communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
  3. Proficiency in MANDARIN and ENGLISH, both written and verbal, with the ability to communicate clearly and professionally
  4. Adaptable and able to work in a fast-paced, dynamic environment

What we offer

At TDCX Malaysia, we are committed to providing a supportive and inclusive work environment. We offer competitive salaries, comprehensive benefits, and excellent opportunities for career growth and development. Our employees also enjoy access to various wellness initiatives and social activities to promote work-life balance.

About us

TDCX Malaysia is a leading global provider of customer experience (CX) solutions. We partner with some of the world's most recognised brands, delivering exceptional customer service across multiple industries. Our talented and diverse team is dedicated to creating positive and lasting impressions for our clients and their customers.

If you're passionate about customer service and excited to be part of a dynamic, growing organisation, we encourage you to apply now.

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