Bilingual Customer Service

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia TDCX MY Full time 40,000 - 60,000 per year

About the Role

We are seeking enthusiastic and customer-focused individuals to join our team as Cruise Vacation Agents. This full-time role is based at Kuala Lumpur office, with no overnight shifts required. You will play a key part in delivering outstanding customer service and ensuring a smooth and enjoyable cruise booking experience for our clients.

Key Responsibilities

  • Respond to customer inquiries via calls, emails, and chat, providing detailed information about cruise options, pricing, and availability
  • Assist customers throughout the booking process, including making reservations, processing payments, and resolving any questions or concerns
  • Keep up-to-date with the latest cruise products, promotions, and industry developments to offer accurate and relevant information

What We're Looking For

  • Proven customer service experience, ideally within the travel or hospitality industry
  • Fluency in English and Mandarin, both spoken and written; additional language skills are a plus
  • A passion for travel and commitment to delivering excellent customer experiences

What We Offer

  • Competitive salary with performance-based bonuses
  • Comprehensive medical and life insurance benefits
  • Career growth opportunities and professional development
  • A dynamic, inclusive workplace culture that promotes teamwork and work-life balance
  • Access to various wellness programs and social events for employees

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