Customer Service

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Full time 60,000 - 80,000 per year


Our Client
Is a technology-enabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the worlds best brands in over 40 countries.

Job Description

As a bilingual Customer Support Consultant, you will provide first-class customer service to clients via live chat and e-mail. You are also expected to:

Responsibilities

  • Assist customers via Mandarin and English language;
  • Use provided tools and resources to resolve customer issues;
  • Adhere to client-defined processes and procedures and company policies;
  • Meet or exceed minimum requirements for productivity, availability and quality requirements;
  • Meet pre-determined targets; and
  • Ensure proper documentation of activities in the client tool about customer problems, requests and actions taken.

Requirements

  • Mandarin speaker able to converse in English
  • Mandarin written and verbal communication skills
  • Fresh graduates are welcome to apply
  • Earned a Bachelor's Degree or Diploma
  • Working knowledge on Microsoft Office applications
  • Strong Customer Service Skills

Working Hours
24 hours rotational shifts | 5 working days in a week

Work Location
KL Sentral (Fully in Office)

Remuneration
Total Package up to MYR 5,000 (including KPI)

Consultant in Charge
Angel Chok | |


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