Corporate Trainee Payment

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full time 36,000 - 48,000 per year

Job Purpose :

Some knowledge of Payment process, Investigations & understanding the associated risks.


• Assumes responsibility for daily activities to ensure that transactions are processed timely, accurately,

efficiently and within the prescribed authorized limit.


• Responsible in the day-to-day operations – with an efficient and effective, to ensure that the

productivity standards are duly met.


• Ensure Key Performance Indicators (KPI) are observed, and efforts are aligned to meet the required expectation – deliver high quality services to our business partners, adherence to SLA and TAT, while maintaining process efficiency, accuracy standards, productivity levels, quality & control

measures.


• Support and assist the Team Head / Head of Dept. / Management in managing operational risk

within the respective teams to avoid operational / reputational losses.


• Follow and support the process relating to controls, productivity, and service enhancement.


• Identify and escalate issues to Team Head / Head of Dept. where attentions and senior intervention is required.


• Well communicate with team members and work together as a team.


• Provide, monitor, track and evaluate transaction volumes, key controls, functional checks and

provide daily / weekly / monthly analysis as appropriate to Team Head / Head of Dept. / any other

unit.


• Participate in system testing to implement global strategy and fulfil business needs as and when

required.


• Supports Team Head, Head of Dept. and Head of Operations in all initiatives for the betterment of the organization.


• Perform any other duties which may be assigned from time to time from Team Lead / Team Head /Head of Operations.


• Responsible to ensure personal performance are within department's target range / acceptable level.

Key activities :

Key Performance Indicator (KPI) includes:


• Productivity standards (volume, efficiency rate, accuracy rate, customer service standards, etc.).


• Operational risk management (errors, losses, lapses in policy and procedures, etc.).


• Process enhancements / initiatives with measurable ROI.


• Support new initiatives / migrations / projects.

Formal Education :

University degree / diploma / tertiary education

Specialist Knowledge :


• Sound knowledge of national and international payment transaction management.


• Fresh graduate with related fields.


• Familiar with business principles, operating guidelines, and standard rules would be an advantage.


• Familiar with Compliance, Sanction and Regulatory policies.


• Analytical Skills.

Additional Criteria


• Proficient in English language – both written and spoken.


• Knowledge of Banking Operations – payment environment is preferred.


• Proficient use of MS Office Suite.


• Knowledgeable of CoBa's system / applications would be beneficial.


• Flexibility to shift-work if required.


• Willing to learn new things.

Characteristics


• Carry positive attitude.


• Passionate about the role, high self-drive, hardworking, self-motivated and team player.


• Ability to work independently with minimal supervision.


• Capable of working effectively under pressure as well as meet given deadlines.


• Good interpersonal and communication skills.


• Meticulous and detail orientated.


• Support fair working environment.

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