Bank Customer Service Permanent
2 days ago
- Handle customer inquiries & complaints regarding banking product via phone call and email.
- Ensure highest standard of service delivery on personalized phone services to customers.
- Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintain database.
Additional Info:
- Earliest shift start at 6am, latest shift end by 3am
- 9.5 hours per shift including 1 hour break (additional 0.5 hours comfort break) Rest 2 days (Off day may be split)
- 1 month classroom training (Mon – Fri, 9am – 6.30pm) Mandatory attendance
Benefits:
- PERMANENT
- 21 days Annual Leave
- 14 days Medical Leave
- Quarterly KPI Incentives (up to RM2,000)
- RM500 Bonus upon confirmation (One time off)
- RM25 per day → Transport Allowance (start anytime before 7am / end after 12am)
- RM350 Fixed Shift Allowance/ up to RM900 if night shift
- OT claimable
- Double Pay on Public Holiday
- Medical & Insurance coverage (including Immediate Family)
- Dental & Optical RM400 per annum
- Yearly Performance Bonus and Salary Review in March
Job Type: Permanent
Pay: RM3, RM4,800.00 per month
Work Location: On the road
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