Customer Services Executive

1 day ago

Bukit Raja Selangor, Malaysia Aluminium Company of Malaysia Berhad Full time 40,000 - 60,000 per year

Responsibilities:

  • Receive and process customer orders accurately and promptly in the system.
  • Monitor and follow up on delivery schedules to ensure on-time shipment.
  • Liaise with Production Planning (PPC), Warehouse, and Logistics teams to coordinate shipment arrangement.
  • Liaise with Goverment Agencies and Authorities for all applications with regards to export business, custom on FTA applications and issue and customs related issues.
  • Prepare and compile export documentation (e.g., invoice, packing list, BL, COO, etc.) according to destination requirements.
  • Work closely with Sales personnel on pricing, special requests, and customer requirements.
  • Coordinate with the Finance/Credit department on outstanding payments and credit issues.
  • Communicate with customers on order status, changes, and delivery updates
  • Handle and resolve customer complaints in a timely and professional manner.
  • Maintain accurate records of orders, delivery notes, and customer correspondence.
  • Support internal reporting by generating regular customer service.

Requirements:

  • Candidate must possess at least a Diploma/Bachelor Advanced/Higher/Graduate Diploma, Business Studies/Administration/Management, Customer Services, Logistic or equivalent.
  • At least 3 year(s) of working experience in the related field is required for this position preferably in Manufacturing industry (fresh graduates may also be considered).
  • Proficient in Microsoft Office applications (Excel, Word, Outlook).
  • Good command of English and Bahasa Malaysia, both spoken and written.
  • Good knowledge of order processing, shipping coordination, and customer service procedures.
  • Familiar with export documentation, Incoterms, and logistics arrangements (for local, Singapore, and international markets).
  • Knowledge of ERP or order management systems is an added advantage.
  • Knowledge of LMW, Free Zone, or customs documentation is an added advantage (if applicable)
  • Strong communication and interpersonal skills to liaise with customers, internal departments, and external parties.
  • Detail-oriented, organized, and proactive in resolving issues and able to work under pressure, manage multiple priorities, and meet deadlines.

  • Project Specialist – Customer Service

    2 weeks ago

    Bukit Raja, Selangor, Malaysia Hamilton Sundstrand Customer Support Centre (M) Sdn Bhd Full time 60,000 - 120,000 per year

    The Project Specialist – Customer Service Compliance & Policy is responsible for developing, implementing, and overseeing new policies, processes, and systems in alignment with the implementation of e-Invoicing initiative by IRB. This role will collaborate and partner with the Finance Control to ensures that the customer service operations adhere to...

  • Warehouse Customer Service Executive

    1 day ago

    Bukit Raja, Selangor, Malaysia J&T EXPRESS (MALAYSIA) SDN. BHD. Full time 30,000 - 50,000 per year

    About the roleAs a Warehouse Customer Service Executive at J&T EXPRESS (MALAYSIA) SDN. BHD., you will be responsible for providing excellent customer service to our clients in the Bukit Raja Selangor area. This full-time role is an excellent opportunity for recent SPM graduates to launch their career in the logistics industry.Key Responsibilities:1. Order &...

  • Customer Service

    1 day ago

    Bukit Raja, Malaysia Lifework Staffing Services Full time

    **Seller Support**: **Job scope**: - To deliver excellent CS and manage the needs of Shopee's customer (through live chats) - Liaise with other departments as required to resolve user issues - Professionally handle the high volume of inquiries from customer - Able to speak and write in English fluently - Have experience in sho**ee live (other live also...

  • Customer Service Bukit Raja

    3 days ago

    Bukit Raja, Malaysia Lifework Staffing Services Full time

    **Seller Support**: **Job scope**: - To deliver excellent CS and manage the needs of Shopee's customer (through live chats) - Liaise with other departments as required to resolve user issues - Professionally handle the high volume of inquiries from customer - Able to speak and write in English fluently - Have experience in sho**ee live (other live also...

  • Seller Support

    2 weeks ago

    Bukit Raja, Malaysia Lifework Staffing Services Full time

    **Seller Support**: **Job scope**: - To deliver excellent CS and manage the needs of Shopee's customer (through live chats) - Liaise with other departments as required to resolve user issues - Professionally handle the high volume of inquiries from customer - Able to speak and write in English fluently - Able to speak and write in English fluently - Have...

  • Customer Service Officer

    5 days ago

    Bukit Raja, Malaysia Agensi Pekerjaan RF Sdn Bhd Full time

    **Decision accountabilities** - Responsible for updating stores on time and accurately. This is not only for the original ETA of truck arrival but on all subsequent revised ETA’s if trucks are delayed for any reasons. - Follow up and work with the JMS Team in transport to get the latest update on truck statuses and dive in to check independently if...

  • Customer Service

    7 days ago

    Bukit Raja, Malaysia Runto Marketing Sdn Bhd Full time

    **Responsibilities** - Respond to customer calls or in-person. - Provide clear and simple information on our financial products and services. - Assist with basic issues such as payment problems, account updates, and login errors. - Update and maintain accurate customer records in the system. - Follow company procedures and ensure customer data privacy. -...

  • Customer Service

    2 weeks ago

    Bukit Raja, Malaysia Lifework Staffing Services Full time

    **Seller Support**: **Job scope**: - To deliver excellent CS and manage the needs of Shopee's customer (through live chats) - Liaise with other departments as required to resolve user issues - Professionally handle the high volume of inquiries from customer - Able to speak and write in English fluently - Have experience in sho**ee live (other live also...

  • Customer Service

    5 days ago

    Bukit Raja, Malaysia Agensi pekerjaan ns shue sdn bhd Full time

    JOB VACANCY POSITION - CUSTOMER SERVICE LOCATION - BUKIT RAJAH, KLANG SALARY - RM 2500-3500 **Responsibilities**: Perform sales administrative activities Preparation of sales quotation and sales invoices Preparation of export documents (packing lists, etc) Efficiently respond to any online or telephone queries in a calm and friendly manner Liaise with other...

  • Customer Service

    3 days ago

    Bukit Raja, Malaysia Agensi pekerjaan ns shue sdn bhd Full time

    JOB VACANCY POSITION - CUSTOMER SERVICE LOCATION - BUKIT RAJAH, KLANG SALARY - RM 2500-3500 **Responsibilities**: Perform sales administrative activities Preparation of sales quotation and sales invoices Preparation of export documents (packing lists, etc) Efficiently respond to any online or telephone queries in a calm and friendly manner Liaise with other...