Customer Service Team Leader
1 day ago
About the Role
We are looking for a
Customer Service Team Leader (Mandarin-Speaking)
to lead and guide a customer service team. The right candidate will ensure smooth day-to-day operations, manage team performance, and deliver excellent customer experiences to our Mandarin-speaking clients.
Key Responsibilities
- Lead, coach, and develop a team of customer service representatives.
- Oversee daily customer service operations, ensuring service levels are met.
- Handle escalated cases and resolve customer issues effectively.
- Monitor and analyse team performance, providing feedback and support.
Requirements
- Proven experience as a
Team Leader / Supervisor
in a customer service environment (logistics preferred). - Strong leadership and people management skills.
- Excellent communication in
Mandarin and English
(both written & spoken). - Problem-solving mindset with the ability to handle pressure and escalations.
- Knowledge of logistics or supply chain processes will be an added advantage.
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