Customer Service Specialist

2 weeks ago

Shah Alam, Selangor, Malaysia Daythree Full time 40,000 - 60,000 per year

Job Responsibility
Role
What you will do As a dedicated Customer Service Executive, youâll play a pivotal role in providing top-notch customer service. Here is what's waiting for you:

  • Focusing diligently on voice & non-voice channels to swiftly address customer queries and take ownership of their concerns
  • Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques
  • Expertly articulating and presenting information about our products while professionally managing high inquiry volumes
  • Embracing accountability for individual KPIs and working cohesively towards team goals
  • Mastering business strategies to enhance customer services, guiding clients toward efficient self-service solutions
  • Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers
  • Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times

Job Requirements
Who you are Here is your opportunity to shine We're looking for candidates who are also ready to unlock a world of possibilities.

  • Strong proficiency in Mandarin and ENGLISH (C1) giving you a chance to showcase your language skills
  • Good command of English or Bahasa Malaysia to round out your communication abilities
  • 1 year experience in Customer Service and financial industry is a must
  • Previous experience in a contact centre or customer service role? That's a big plus
  • A minimum DIPLOMA qualification, showing that you have the fundamentals in place
  • Working Hours : Sun - Thu, 1.30pm pm

Job Benefits
Take a look at what we offer:

  • We're conveniently located in Subang Jaya, accessible by LRT Putra or KTM Subang Jaya station. No long commutes for you
  • Letâs talk compensation: an enticing commission structure that rewards your hard work
  • Annual Leave
  • EPF SOCSO

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