Customer Retention Specialist

2 weeks ago


Shah Alam, Selangor, Malaysia Business Edge Personal Services Full time 18,000 - 25,000 per year

Position: Customer Retention Specialist / Telesales (Part-Time)

Location: Glenmarie (Office-based / Onsite)

Working Hours:

  • 2 Shifts: 10am – 2pm OR 2pm – 6pm (Assigned by supervisor; rotates weekly)
  • 5 working days per week (Rotational shifts including weekends)

Requirements:

  • SPM / Diploma holder.
  • Able to work on rotational shifts, including weekends.
  • Good customer service and communication skills.

Job Responsibilities:

  • Contact and negotiate with customers to retain their subscriptions
  • Handle customer concerns and follow up promptly
  • Educate customers on pricing, promotions, and services
  • Provide feedback to improve client retention strategies
  • Resolve issues/escalations and ensure customer satisfaction

Job Type: Part-time

Pay: RM1, RM1,700.00 per month

Expected hours: 4 per week

Application Question(s):

  • Are you able to work on rotational shifts, including weekends?
  • Will you be able to reliably commute or relocate to Glenmarie for this job?

Work Location: In person



  • Shah Alam, Selangor, Malaysia Business Edge Personnel Services Full time 14,400 - 24,000 per year

    We're looking for energetic and persuasive individuals to join our team as Part-Time Telesales (Customer Retention), working on-site in Glenmarie. In this role, you'll be calling existing customers to encourage them to continue enjoying our services.RM 15/hour,min 4hours / day.5 days/week6 months contractCommission-basedWhat you'll do:Call customers who are...


  • Shah Alam, Selangor, Malaysia Mu & Mars Sdn. Bhd. Full time 24,000 - 36,000 per year

    Job Summary:Customer Experience Specialist is of great significance to OilyPod and Woos. A person in this position will engage in sales & resolve any emerging problems that our customers might face with accuracy and efficiency. Responding efficiently to customer inquiries and maintaining high satisfaction throughout the customer experience.Essential...

  • e-commerce specialist

    2 weeks ago


    Shah Alam, Selangor, Malaysia HYGR SDN BHD Full time 42,000 per year

    Role OverviewAs our E-Commerce Specialist, you'll be the go-to person for managing Malaysia and Singapore's leading e-commerce platforms—Shopee, TikTok Shop, Lazada, and PG Mall. You'll also oversee our affiliate programs, ensuring HYGR continues to scale with strong sales performance, optimized campaigns, and customer-first...


  • Shah Alam, Selangor, Malaysia TIME dotCom Berhad Full time 60,000 - 90,000 per year

    Job OverviewAs a Senior Customer Experience (CX) Specialist, you will lead the identification of customer friction points, design solutions, and drive strategic improvements across key journeys. You will act as a strong voice of the customer, influencing product, operations, and leadership teams toward decisions that enhance long‑term CX differentiation...


  • Shah Alam, Selangor, Malaysia Razer Inc. Full time $30,000 - $60,000 per year

    Joining Razer will place you on a global mission to revolutionize the way the world games. Razer isa place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is alsoa great place to work,providing you the unique, gamer-centric experience that will put you in an...


  • Shah Alam, Selangor, Malaysia Razer Full time 30,000 - 60,000 per year

    Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put...


  • Shah Alam, Selangor, Malaysia Skyworth Development Malaysia Sdn. Bhd. Full time 14,400 per year

    Perform the day-to-day activities of Service deskAnswering incoming calls Inquiries, job status, exchange, spare part or any inquiries about productComplaint Create report - Assist customer solve their complaints (products and services)Respond to emails and whatsapp (must respond within same working day) from dealers, customers, salesmanNet promoter score -...


  • Shah Alam, Selangor, Malaysia Razer Full time 80,000 - 120,000 per year

    Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put...


  • Shah Alam, Selangor, Malaysia Ayda Full time 30,000 - 60,000 per year

    About AYDAAyda is Malaysia's first digital enablement platform built specifically for HRD Corp Training Providers. We help training companies modernise, streamline, and scale their operations through smart automation, PDPA-aligned workflows, and seamless HRDC documentation management.Our platform is trusted by training providers across soft skills,...


  • Shah Alam, Selangor, Malaysia Pharmaniaga Berhad Full time 60,000 - 80,000 per year

    Job DescriptionCompany: Pharmaniaga Marketing Sdn. Bhd.Position: Product SpecialistDepartment: Oral Health DivisionLocation: Multiple Territories Available (Central / Outstation)Job PurposeThe Product Specialist plays a vital role in driving sales growth and market expansion for Pharmaniaga's Oral Health and Dental portfolio. This position is designed for...