Customer Service Specialist

2 weeks ago

Shah Alam, Selangor, Malaysia DSV SOLUTIONS (DC) SDN BHD Full time 30,000 - 40,000 per year

Responsibilities:

  • Assist the Assistant Manager in day-to-day operational and administrative tasks.
  • Fully manage Cross-Dock and B2B operational activities within the warehouse.
  • Oversee delivery planning in the Cross-Dock, ensuring all shipments are handed over on time.
  • Forecast workload, monitor productivity, and maintain quality standards of operations.
  • Supervise and participate in stocking product; plan storage locations to maximize space utilization.
  • Ensure all operational activities comply with Standard Operating Procedures (SOPs).
  • Build and maintain positive client relationships through routine follow-up and customer service communication.
  • Maintain a safe and clean work environment, ensuring shelves, pallets, and workstations are organized and orderly.
  • Control inventory levels by conducting physical counts and reconciling with data storage systems.
  • Foster cooperative and constructive relationships with team members and cross-functional departments.
  • Address customer concerns promptly and escalate issues when necessary.
  • Prepare regular reports on Cross-Dock and B2B activities.
  • Perform other duties as assigned.

Qualifications:

  • A minimum in Diploma is required.
  • 3 to 5 years of previous warehouse or logistic experience is preferred.
  • Excllent personality with strong leadership skill in handling opeartion team.
  • Independent in managing task and ability to drive operatio team in achieving operation output.
  • Excellent in communication and able to work with various department.
  • Proficiency in MS Office applications especially in Word, Excel and Power Point.

Job Types: Full-time, Permanent

Pay: RM2, RM3,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Work Location: In person

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