Manager, Bancassurance Governance and Operations

If you are looking to excel and make a difference, take a closer look at us…

Key Responsibilities and Accountabilities:

Functional (job responsibilities):

• Develop, implement, and maintain comprehensive sales surveillance frameworks to monitor bancassurance sales activities for adherence to internal policies, regulatory requirements and ethical standards.
• Collaborate with Compliance, Legal, and Risk departments to ensure all bancassurance products and sales processes meet the latest regulatory requirements.
• Investigate and report on sales-related incidents, recommending corrective actions and preventative measures.
• Develop and maintain process documentation, standard operating procedures (SOPs), and service level agreements (SLAs) for all bancassurance operations.
• Establish and manage a robust complaint-handling framework for bancassurance products, ensuring timely and effective resolution of customer grievances.
• Analyze customer data and market trends to identify opportunities for increasing bancassurance product penetration across the bank's customer base.
• Develop and implement strategies and campaigns in collaboration with sales and marketing teams to enhance cross-selling and up selling of bancassurance products.
• Monitor and report on bancassurance customer acquisition, retention, and penetration rates, identifying areas for growth and improvement.
• Take ownership of the end-to-end execution of new bancassurance initiatives and projects, from conceptualization to launch and post-launch review.
• Develop comprehensive project plans, including scope, objectives, timelines, resource allocation, and risk management.

Jobholder Requirements:

Requirement:

• Malaysian citizen.

Education/Qualifications:

• Undergraduate degree in Accounting/Banking/Investment/Finance/Economics or a related field.
• Pre Contract Exam (PCE), CEILI and Takaful Basic Exam (TBE) certification is a plus.

Experience:

• 7 years and above relevant experience in financial/insurance field.
• Working in banking or insurance operations roles with regulatory compliance experience and/or project management skills.
• Strong interpersonal skills — Personable, approachable, collaborative.

Special Skills:

• Strong stakeholder management skills
• Good analytical skills
• Working proficiency of English, Bahasa Malaysia and Chinese

What's next?

• Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.