Motor Claims Specialist

2 days ago

Greater Kuala Lumpur, Malaysia Adecco Full time 60,000 - 120,000 per year

Adecco's Banking & Finance team is currently recruiting for a client, a renowned player in the Insurance industry for a
Motor Claims Specialist.

Responsibilities:

  • Manage and evaluate Own Damage (OD) and Third-Party Property Damage (TPPD) claims, covering investigations, liability assessment, and damage evaluation.
  • Conduct detailed investigations and collaborate with surveyors, workshops, legal teams, and other relevant stakeholders.
  • Negotiate and settle claims with policyholders, third parties, workshops, and representatives to achieve fair and cost-efficient resolutions.
  • Handle complex or escalated cases and effectively resolve disputes.
  • Maintain clear and transparent communication with claimants, policyholders, repairers, distributors, and third-party representatives, ensuring timely updates throughout the claims process.
  • Partner with internal teams—including Product, Underwriting, Distribution, Legal, and Risk—to ensure alignment on coverage, policy intent, and technical matters.
  • Ensure all claims activities comply with Malaysia/Singapore motor insurance regulations, industry standards, and internal guidelines.
  • Maintain accurate, complete, and up-to-date documentation, including reports, records, and claim reserving.
  • Analyze claims trends, performance indicators, and cost drivers to identify areas for improvement.
  • Contribute to process enhancement initiatives and support the continuous improvement of claims handling standards.
  • Guide and mentor junior team members, sharing expertise to strengthen overall team capability.
  • Stay informed on regulatory developments, industry best practices, and market trends impacting motor claims.

Qualifications & Skills:

  • Diploma or degree from a recognized institution.
  • At least 5 years of experience managing motor claims (OD or TPPD) within the Malaysia or Singapore insurance market.
  • Strong knowledge of motor insurance policies, claims procedures, and regulatory requirements.
  • Excellent analytical, negotiation, communication, and interpersonal skills.
  • Proficient in Microsoft Office and claims management systems.
  • Detail-oriented, organized, proactive, and able to thrive under pressure.
  • Adaptable, open-minded, and committed to continuous learning and improvement.

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