Sales Operations Executive

1 day ago

Nusajaya, Johor, Malaysia VERITAS MEDICAL SDN BHD Full time

Key Responsibilities

1. Enquiry & Customer Support

  • Handle incoming calls, WhatsApp, and online enquiries from families.
  • Provide clear information on nursing home services, pricing, facilities, and admission processes.
  • Schedule appointments, tours, and assessments.
  • Follow up with potential clients professionally.

2. Admissions Coordination

  • Assist families with documentation, forms, and registration.
  • Coordinate with nurses and operations team for assessments and room availability.
  • Maintain accurate records of enquiries, bookings, and admissions.

3. Sales Operations & Reporting

  • Prepare quotations, service packages, and price breakdowns.
  • Update sales pipelines and enquiry logs daily.
  • Track leads, conversion rates, and monthly reports for management.
  • Manage client data in CRM / internal system.

4. Administrative Support

  • Assist with agreement preparation, renewal reminders, and payment coordination.
  • Support the development of marketing materials or brochures (if required).
  • Maintain proper filing, records, and documentation.

5. Customer Relationship Management

  • Maintain good relationships with families and referral partners (hospitals, social workers, clinics).
  • Provide after-care support for families when needed.
  • Ensure excellent service experience from first contact to admission.

Requirements

  • Minimum SPM/Diploma in Business, Admin, Marketing, or equivalent.
  • Experience in customer service, sales support, or admin roles is an advantage.
  • Pleasant communication skills, patient, and able to handle family enquiries professionally.
  • Comfortable working in a healthcare/elderly care environment.
  • Organized, detail-oriented, and able to multitask.
  • Basic Microsoft Office skills (Excel, Word).

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2, RM4,000.00 per month

Benefits:

  • Additional leave
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Work Location: In person

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